Life needs a big network
Three is getting bigger and bigger. Wherever you are in the UK, our combined 3G and 4G network gives you 99 percent coverage. As for our 5G? It’s not just fast – according to Ookla, it’s the fastest you can get. That’s why a whopping 9.3 million customers not only trust us to help deliver the big moments, but everything in between.
At Three, our vision is simple:
Better connectivity, every day, for every customer.
That's why we're here – to give people what they want from a network. It means understanding each customer and their needs. Setting the bar on coverage. Reliability. And customer care. Solving queries for customers. Quickly. And providing amazing experiences that make people feel good. It means we talk in ways that prove we are doing all these things, all the time, while delivering real benefits to our customers.
The result is trust – the level of trust that makes us the network of choice. Our company vision provides a clear reason for our existence and rallies us around a common purpose. It drives us on our mission to become trusted, grow our business and move forward.
And the best part? Everyone at Three has an integral role to play in making it happen.
It’s in our values
Our values are incredibly important to us at Three. They help shape our attitudes and behaviours so that we can deliver on our vision.
Our growth depends on the trust of our customers. We strive to give them reasons to stay loyal to us by considering what they care about. Delivering the best customer experience and services means listening closely to all our customers, taking their feedback into account, and continuously enhancing our offerings based on the feedback they provide.
We believe everything we do will make a difference. Which is why ‘good enough’ just won't do for us. This ambition and passion to provide our customers with the best service and experience is what makes us push the boundaries, both our own and those of the industry.
We know that being a leader means keeping a flexible mindset. We never rest on our laurels or do things the way they've always been done just because they've always been done that way. That doesn’t mean we aren’t rigorous in applying experience to new challenges ahead. But if turning great ideas into reality means we need to reinvent the rules a little, then that’s what we’ll do.
We believe that anything is possible when everybody works as one to reach the same objective. Opinions are valued and constructive feedback helps the flow of information, skills, and knowledge. It’s not about consensus, but about living and breathing collaboration. We provide our teams with the right tools and support to do their best work. Our goal is to find the best solution to any question at hand, and we encourage everybody to contribute.
Taking initiative is a question of mindset here, rather than a sign of seniority. It applies to everybody, no matter where you are in the company. It’s all about making things happen and keeping promises. It’s owning your role and being the subject matter expert people know they can rely on. It’s proactively coming up with solutions rather than flagging problems. It’s making sure all actions match your words and you finish what you started. It’s standing up for your point of view and owning up to your mistakes. In other words, it’s inspiring others by being the best you can be.
At Three, we value every individual for who they are and what they bring to the table. Therefore, respect and appreciation are at the heart of everything we do. This includes how we build our business to how we treat each other and our customers. We enable respect by living and breathing these behaviours:
- We're open, honest, and clear
- We're approachable and supportive
- We're respectful and acknowledging
- We're flexible and empowering
This is what builds trust and allows us to be the best we can be to achieve our objectives.