Responsibilities
Sales
- Directly sells simple products and services to customers while following standardized protocols and/or provides back-office support to a sales team.
Performance Management
- Helps manage the performance of direct reports by working within performance management systems.
Building Capability
- Builds own capabilities and develops the capabilities of direct reports by working within existing development framework; provides specialized training or coaching in area of expertise to others throughout the organization.
Leadership and Direction
- Develops and/or delivers a plan for a specific area of responsibility by managing others.
Data Management
- Supports and enables others to use and benefit from existing data management systems.
Data Collection & Analysis
- Analyzes key themes using data from a wide range of sources and identifies possible impacts on the business.
Operational Management
- Supervises others to deliver prescribed operational outcomes while working within established systems.
Budgeting & Costing
- Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems.
Compliance
- Highlights shortcomings and suggests improvements in current compliance processes, systems and procedures within assigned unit and/or discipline.
Behavioral Skills
Focusing others on the customer
- Focuses the organization on discovering and meeting the customer’s needs. Specifically, corrects problems; for example, ensuring that customers' issues are corrected promptly and efficiently.
Collaborative Influence
- Win the hearts and minds of others across boundary collaborations and to do the right thing, regardless of formal authority. Specifically, invites individual cooperation; for example, inviting the sharing of alternative solutions or viewpoints.
Information Seeking
- A desire to know more and seek information to inform decisions. Specifically, researches; for example, conducting debriefs following completed projects to understand what worked well and what did not.
Approach to Thinking
- Thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly.
Specifically, cuts through complexity; for example, explaining complex situations or data in a way that is easy for others to understand.
Team Leadership
- Builds a high performing team by ensuring that the team is focused, motivated and inspired to achieve team objectives. Specifically, creates positive team culture; for example, ensuring others follow the expected ways of working.
Understanding Others
- Takes an active interest in other people. Seeks to understand their individual perspectives and concerns and accurately hears the unspoken or partly expressed thoughts, feelings and concerns of others. Specifically, actively listens; for example, repeating what was heard to check understanding, particularly in difficult conversations.
Holding People Accountable
- Holds people accountable to standards of performance both in what and how they do it. Specifically, sets basic expectations; for example, monitoring performance against compliance requirements and basic standards.
Organizational Systems Thinking
- Considers and addresses the organization as a set of interacting systems so as to structure and align organizational ways of working to the strategy or organizational purpose. This is about changing structure, systems, processes (the 'plumbing' of the organization) - it is not the interpersonal aspects of leading change.
- Specifically, identifies areas for change; for example, diagnosing misalignment between the organizational structure or model and the desired outcomes.
Impact through Influence
- Engages with others, getting buy-in to deliver results and skillfully influencing to build support. Specifically, uses direct influence; for example, using rational, well thought through arguments.
Conceptual Thinking
- Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights. Specifically, applies models or theories; for example, using a theory to help understand a situation.
People Development
- Builds capability of others by teaching, coaching and/or mentoring them to do an excellent job for the longterm.
- Specifically, provides constructive feedback; for example, encouraging others to assess how things have gone, and learn from their experiences.
Drive for Results
- Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short and long-term goals. Specifically, takes accountability; for example, tracking his/her own performance against standards or measures.
Customer Focus
- Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, communicates; for example, reporting back to customers on enquiries, or ensures that others do.
Technical Skills
Performance Management
- Works with guidance (but not constant supervision) to build a high-performance culture by designing and delivering programs that accurately assess and recognize the skills and capabilities that the organization needs to achieve success.
Managing Change
- Works with guidance (but not constant supervision) to maintain high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change.
Commercial Acumen
- Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.
Negotiation
- Negotiates without supervision and provides technical guidance when required on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.
Verbal Communication
- Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
Writing skills
- Uses clear and effective writing skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
Customer and Market Analysis
- Conducts research and analyzes data with guidance (but not constant supervision) in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments.
Data Management
- Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives.
Data Collection and analysis
- Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.
Action Planning
- Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions
based on recommendations and requirements.
Planning and Organizing
- Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Computer skills
- Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.
Review and Reporting
- Works without supervision and provides technical guidance when required on reviewing and creating relevant, lucid and effective reports.
Compliance
- Works without supervision and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and/or operations.
