|Job ID||Date Posted||Location|
|Work Location||Job Type||Contract Type|
|Glasgow Office (St Vincent St)||Professional||Full-time|
|Hours Per Week||Shift Pattern||Closing Date|
|37.5||Standard Working Week||23/08/2019|
We’re able to do this thanks to our amazing people who share our passion and belief in making things right.
For us to be at our best, we need the right team. This is why we’re committed to helping our people fulfil their potential, so they can help us fulfil ours.
Lead the vendor or partner relationship for an area of the business, managing the vendor to deliver the key objectives and targets set by the business. Work cross-functionally across the business with internal teams to support the vendor in achieving KPIs and objectives, enabling them to serve Three to the best of their ability.
Develop and maintain a deep working relationship with key stakeholders internally and externally to enable the vendor to understand cultural requirements and effectively deliver to objectives and performance standards.
Develops and/or delivers a plan and outcomes for an operational area with guidance from senior colleagues.
Develops and/or delivers a plan for a specific area of responsibility by managing others.
Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.
Analyzes key themes using data from a wide range of sources and identifies possible impacts on the business.
Manages and delivers required outcomes for a portfolio of contracts and negotiates service level agreements while planning, coordinating and supervising activities related to major contracts.
Identifies shortcomings in current compliance processes, systems and procedures; develops ad hoc solutions to immediate problems within assigned unit and/or discipline.
Supports small internal customers to ensure their needs are met and/or helps senior colleagues manage client relationships.
Manages important client relationships with guidance from senior colleagues or oversees relationship management with a group of more transactional clients and customers.
Budgeting & Costing
Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems.
Works without supervision and provides technical guidance when required on managing vendors so that they deliver the best possible results given available resources.
Works independently using comprehensive knowledge and skills to provide guidance and training to others on delivering required services that meet quality standards.
Works with guidance (but not constant supervision) to maintain high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change.
Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.
Works without supervision and provides technical guidance when required on managing client accounts in a way that provides benefits both for the organization and its clients.
Works independently and provides guidance and training to others on analyzing data trends for use in reports to help guide decision making.
Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.
Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Uses comprehensive knowledge and skills to negotiate independently while providing guidance and training to others on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.
- Great with people - very strong stakeholder management & influencing capability
- Proven ability to operate at all levels and across multiple disciplines - strong general management credentials
- Entrepreneurial spirit
- Track record in successful relationship management
- Strong commercial acumen
- B2B Account Management experience
- Ability to take ownership and drive performance in a fast moving industry
- Detail orientated and always striving to deliver to the highest standards
- Able to work to tight and challenging deadlines