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Job ID Location Work Location
2201EW Glasgow Dual Location - Home & Glasgow Office
Job Type Contract Type Hours Per Week
Professional Full-time 37.5
Shift Pattern Closing Date
Shift N/A

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

Where possible we’re committed to flexible working and supporting our employees to have the right work life balance. Do however note, if you choose to apply for a different work location you will not have any eligibility for relocation support or travel allowances.

The fraud environment in the UK is an ever changing one, even more so today with fraud levels at a higher rate than in pre-COVID times. Working within Three’s Fraud Risk area you will be responsible for protecting our customers and our revenue streams.

This is a diverse role dealing with a variety of stakeholders including fraudsters, customers, fraud victims and supporting colleagues across the organisation. The role holder should have the ability to make a justified decision, utilising customer information and behaviours to make decisions to suspend customers from using Threes services, on a case-by-case basis.

Detecting fraud rapidly with minimal loss, while always having our customers in mind, is crucial to the role and the team`s performance

You will be accountable for the company’s first line of defence against fraud. You will be the eyes and ears of emerging fraud trends and will be given the opportunity to change and influence our processes in combating this.

Based in Glasgow and part of a team of 10 you will need a strong attention to detail and the ability objection handle to Three’s standards. A fraud background is desirable but not essential.

Your targets will be aligned to the commercial goals of the business, ensuring that your decision making protects Three from financial risk while ensuring a positive customer experience.

Maintaining fraud levels within targets related to company plan.

Investigating claims of fraud, ensuring risks are mitigated and victims are protected.

Recognise, prioritise and respond to alerts generated by the Fraud Management System or other fraud reporting mechanisms.

Provide a high standard of support to fraud victims and stakeholders.

Proactively strive to improve fraud detection capabilities.

Update our fraud avoidance systems in a timely manner.

Minimise the negative impact of fraud detection on legitimate customers.

General Experience
Experience interpreting credit file information
Good understanding of telecoms fraud
Experienced in using reporting tools e.g. (Business Objects, Excel, Access)
Experience using CIFAS, Experian tools
Managerial Experience
None

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Three are a proud signatory of the Tech Talent Charter (TTC), working across industries to drive greater inclusion and diversity in technology roles.

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