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Job ID Location Work Location
2200PO Islington 3Store Islington
Job Type Contract Type Hours Per Week
Professional Full-time 37.5
Shift Pattern Closing Date
Standard week with occasional evenings or weeekends N/A

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

Where possible we’re committed to flexible working and supporting our employees to have the right work life balance. Do however note, if you choose to apply for a different work location you will not have any eligibility for relocation support or travel allowances.

Discovery at Three focuses on changing the way people interact with technology by providing a unique and engaging environment of learning, which supports individuals on their journey with technology.

You will have the opportunity to help community groups and individuals feel more confident, more empowered and less isolated.
Reporting directly into the Experience Execution Manager you will have the perfect opportunity to work collaboratively with peers within the Discovery team and engage with the retail field teams to bring to life Three’s strategy.

The role also involves promoting Discovery to community groups, working with them in some cases to design customised sessions.
This role will support the Experience Execution Manager to achieve high levels of consistency through the facilitation of the full course portfolio across a variety of delivery channels.

The role requires excellent communication, presentation and facilitation skills and the ability to inspire and engage all who attend Discovery sessions both in
person and digitally.

The Training Partners are also responsible for the design of new Discovery courses.
The successful applicant will have a passion for technology and will role model exceptional levels of customer experience, resulting in increased brand perception.

The Training Partner will support our Discovery-in-store program as part of their responsibility, so therefore, needs to have the ability to influence management teams.

The role also includes presenting content for our online platforms including YouTube and live streaming services, so will need to be
comfortable being filmed and using scripts.

Please note this role is initially offered on a 12 Months fixed term basis.

  • Support development of other team members, including area managers and store teams, through sharing of knowledge and best practice. 

  • Build positive working relationships with all the teams across the business in person and through our digital platforms. 

  • Create a fun environment that is driven by Discovery and provides a WOW! experience, and a learning environment for existing and potential customers. 

  • Facilitation of Discovery course catalogue including sessions to general consumers, community groups, small businesses and children’s groups.

  • Generate community and business relationships supporting digital skills with bespoke Discovery sessions. 

  • Assess and evaluate feedback from all sessions given in Discovery. 

  • Use sessions to improve the way we work and communicate with customers. 

  • Understand their role in driving Discovery to fulfil commercial goals. 

  • Bring the Three brand alive by ensuring all work reflects our commitment to deliver a ‘best loved brand’ experience. 

  • Proactively support the company in looking for new ways to bring key business initiatives to life. 

  • Help support a change in brand perception by building strong relationships in a non-transactional environment. 

  • Create, develop and maintain Discovery sessions. 

  • Ensure company policies and procedures are adhered to and take pride in maintaining the highest standards. 

  • Location management including stock, equipment and site calendars. 

  • Experience of influencing and implementing change in a consultative or management role.
  • Evidence of effective coaching style.
  • Previous experience in a customer service or training role.
  • Content capture and editing with a focus on video.
  • Background in customer service and/or voluntary work.
  • Delivering projects from concept to completion.
  • Strong written and oral communication skills.
  • Excellent presentation skills – building and delivering.
  • Strong people skills and working with people of all ages.
  • Excellent relationship-building skills.
  • Creative approach to problem solving.
  • Be able to give and receive constructive feedback.
  • Desire to make a difference, with passion for people and customer experiences.
  • A passion for technology and what it can enable.
  • Flexible & resilient.
  • Ability to work outside of normal hours, including some evenings and weekends
  • Ability to travel to locations away from normal base

Apply
TTC Logo

Three are a proud signatory of the Tech Talent Charter (TTC), working across industries to drive greater inclusion and diversity in technology roles.

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