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Job ID Location Work Location
2000L8 Maidenhead Maidenhead Office (Star House)
Job Type Contract Type Hours Per Week
Professional Full-time 37.5
Shift Pattern Closing Date
Standard Working Week N/A

At Three, our goal is to be the best loved brand by our people and customers by being Customer Driven, Agile and Collaborative in the way we work. To enable this, our Tech and Ops Transformation will help to ensure end-to-end ownership and clear accountabilities, as well as our competitiveness as a business through our Centres of Excellence.

In order to provide support and stability to our new technology, we need to stand up our security towers within the Service Ops & Assurance COE, to ensure a safe, secure and effective operation, whist consulting with the business on all aspects of security.

This is a fantastic opportunity to be part of our new operating model, supporting with the setting up and maturing of our new centre of excellence. We have never had this type of focus on Operations before, and this role is a real opportunity to help bring to life how operations can drive the value directly back to Three, with involvement in the process from the start.

Where possible we’re committed to flexible working and supporting our employees to have the right work life balance. Do however note, if you choose to apply for a different work location you will not have any eligibility for relocation support or travel allowances.

The purpose of this role is to assist the Business Continuity Consultant in developing and maintaining a framework of processes, planning and testing to ensure that Three UK remains resilient and able to safeguard its people and operations in the event of significant disruption.  The incumbent is responsible for support in delivering key business continuity activities for the overall definition of management processes, assessment of criticality and collection of documentation required to implement, monitor, review, maintain and improve business continuity planning across the Three UK business.

Ensure each function in Three within their remit is compliant with the overall Business Continuity programme

Facilitate business continuity requirements (e.g. planning tests, conducting simulation exercise etc.)

Primary interface to the business from Business Continuity perspective, also assist and maintain relationships with Business Continuity Coordinators and other key stakeholders within business

Assess and review the recovery strategies of the business for compliance and appropriate risk treatment

Develop and maintain specific one-off plans to meet regulatory and Pandemic requirements

Develop and maintain plan documentation, BIA documentation and associated maintenance via BC tool (if available)

Optimise plans to maximise efficiency of maintenance

Manage plans and associated data on Microsoft Teams / BCM Tool

Hold regular liaison and co-ordination meetings on 1-to-1 basis to ensure understanding of the Programme

Perform Peer Reviews to ensure Business Continuity Plan quality is acceptable Assist with plan testing to prove capability and prepare reports post-test completion

Prepare and deliver training and awareness materials

Provide recovery support at time of disaster

Previous business continuity experience

Experienced in coordinating with cross function/department, projects and teams

Team collaboration spirit, but also strong ability to work as a single driver and contributor

Structured and outcome-oriented

Strong communication skills

Great customer focus skills and attention to details (proactive, communicative and a “thinker”)

+3 years of experience as a Business Continuity Analyst in a large organisation/global environment

Prior Telecommunication experience will be beneficial

Experience with BCM (business continuity management) and DR (Disaster Recovery) processes would be an asset

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Three are a proud signatory of the Tech Talent Charter (TTC), working across industries to drive greater inclusion and diversity in technology roles.

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