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Job ID Location Work Location
1903SO Maidenhead Maidenhead Office (Star House)
Job Type Contract Type Hours Per Week
37.5 Professional Full-time
Shift Pattern Closing Date
5 day working week (inc weekends) 22/01/2020

We've got big ambitions.

Ambitions that see us want to grow and become one of the nation's best-loved brands.

Sound interesting? That's just the start.

We're leading our industry in terms of change, and delivering amazing experiences for our customers. And our Customer team is at the heart of it all.

We're a diverse bunch brimming with talent. Firing on all cylinders with a culture that not only takes care of our people but empowers them to deliver career-defining work.

All this means we need more brilliant people. Ones who share our ambition, and get stuck in with the next and most exciting part of our story.

Are you in?

We're looking for individuals to work as part of a small team who are responsible for setting up, launching and running new market segments at Three.

This role is part of the Customer Support Team that will work in a cross functional and agile way. The team think on their feet and react at pace and even though the team is part of a larger organisation it is self-contained. We are looking for smart, capable and ambitious people to join us and help grow Three’s Sub-Brand - SMARTY.

We work with a "start-up" mentality, meaning it`s fast moving, all hands on deck and always exciting- and we need people who can play a key part in improving the experience of our customers by taking learnings from customer feedback and helping to improve our automated chat interfaces to provide a great service to our customers.

What you'll do. 

Manage customer interactions via web chat and email, with a clear focus to resolve customer queries and issues and use these inputs to drive continuous improvement to make sure our customers can more effectively self-serve. You will help to develop the Brand by ensuring that all our communications with customers are consistent and recognisable and reflect the values we stand for.


What you'll get in return.
You'll be part of a small proactive energetic team made up of people from across the business, meaning you`ll get the chance to learn how a business runs from end to end.

What you'll need.

You'll be a real team player, have great English language skills and be able to take our customer’s problems and provide solutions in a really simple and straightforward way.

We want people with a positive, can do attitude, who love solving problems and working at pace.

To ensure that we can support our customers when they want to reach us, it is important that you are flexible to work a shift pattern that covers the week and weekends. You will be flexible to work over a shift pattern to work 5 days in 7, with 8 hour shifts in either 8am – 4pm, 10am – 6pm or 12pm until 8pm.

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Three are a proud signatory of the Tech Talent Charter (TTC), working across industries to drive greater inclusion and diversity in technology roles.

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