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Job ID Location Work Location
21008Z Maidenhead Maidenhead Office (Star House)
Job Type Contract Type Hours Per Week
Professional Full-time 37.5
Shift Pattern Closing Date
Standard working week 13/04/2021, 06:59:00 PM

Please note that although this role states Maidenhead, it will actually be based out of our brand new Reading offices (Green park)… once offices re-open later this year

This role sits in the CX function and reports to Head of Customer Experience. The role sits within the Commercial function at Three. The role will play a key part in driving the business to place the customer at the heart of decision making by understanding their needs and enabling the business to improve and create innovate experiences. By interpreting what really matters to customers, people and the business you will be creating strategic direction that not only meets our customers needs, but our regulatory and compliance needs too.

  • Support Three’s brand strategy by designing and delivering consistent experience by creating clear customer strategies, principles and ways of working that enables the Three to deliver for customers, people and our business.
  • Works collaboratively with multiple teams across the business, to design and development solutions which deliver customer satisfaction, positive brand perception and maximise commercial outcomes across key customer journeys
  • Working closely with our legal, regulatory and compliance teams to consult and create strategies that the business can implement to meet our obligations in a way that works best for our customers.
  • Create opportunities for improvement through newly defined measurement framework that will enable insight turned into action.
  • Owner of governance that supports this role, ensuring senior stakeholders are engaged and kept informed.

  • Experience of managing and developing senior stakeholder relationships in a remote working environment
  • Strong communication and visual storyteller that combines a keen eye for detail with the ability to tell the bigger story an create belief in the customer.
  • As the role requires management of a diverse range of internal stakeholders and third-party suppliers exceptional interpersonal, networking, negotiation, influencing, and communication skills are essential with evidence of a proactive approach and creditable outcomes.
  • Ability to manage complex and multiple projects and hold wider teams accountable.
  • Strong decision making and prioritisation capabilities.
  • Strong communication and visual storyteller that combines a keen eye for detail with the ability to tell the bigger story an create belief in the customer.
  • You will have a firm grasp on Ofcom and FCA requirements and how they influence the way in which customer journeys are designed and managed and be able to confidently identify and communicated risk and improvements in a time sensitive manner.

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Three are a proud signatory of the Tech Talent Charter (TTC), working across industries to drive greater inclusion and diversity in technology roles.

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