|Job ID||Location||Work Location|
|1900HK||Maidenhead||Maidenhead Office (Star House)|
|Job Type||Contract Type||Hours Per Week|
|Shift Pattern||Closing Date|
Below are details of a role within our new Service Operations & Assurance Centre of Excellence, including, further information on the role, responsibilities, and criteria required.
Accountable for leading a team of Quality Assurance Analysts who provide ongoing quality improvement’s by ensuring that the quality assurance process is robust and is based on the best industry practice
Accountable for ensuring the quality of services delivered in to live operations is to the level agreed with Service Owners and the business.
Accountable for the management of audits of quality requirements, analysing audit results, and ensuring appropriate quality standards and operational definitions are in place.
The typical planning horizon will be quarterly to support an audit cycle and reporting of quality standards to the business.
Role Fundamentals – Essential criteria
Level / Grade specific experience and knowledge
Candidates at this level should demonstrate:
Domain specific knowledge & experience – Desirable criteria