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Job ID Location Work Location
2000FT Maidenhead Maidenhead Office (Star House)
Job Type Contract Type Hours Per Week
Professional Full-time 37.5
Shift Pattern Closing Date
Standard Working Week N/A


Working within the business critical Service Quality team, the SLA Managers will provide day to day management of our operational partners in Service Operations and Assurance. You will provide and nurture a seamless environment promoting service quality, helping to identify and deliver improvements that will benefit Three and our customers.

You will be:

Accountable for the day to day operational management of our various service providers, through operational governance, escalation, and management of Service Levels.

Responsible for driving improvements to the operational environment by analysis of contracted service levels with the partners.

Ensuring the quality of services delivered is to the level required with Service.

Ensures that the service level obligations of technology services are being met, through defined and robust operations management with our partners.

Responsible for building strong working relationships with partnered and internal operational teams, with the ability to influence and manage at all levels.

Ensures effective controls are in place for effective quality management of service levels across all technology domains and associated operations.

Analyses, produces and communicates performance of operational service level attainment and drives continual improvement plans with service level owners.

Considers implications of emerging technology developments, process changes and customer expectations in with a view to help identify and drive service improvements.

Below we have listed some of the desirable criteria. But please add all the experience that you have so that this can be considered.
  • Experience of Service and Operations management in telecommunications
  • Skilled in service level analysis, KPI definition and calculation within telecommunications
  • ITIL Foundation
  • Experience working in a service based technology environment

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Three are a proud signatory of the Tech Talent Charter (TTC), working across industries to drive greater inclusion and diversity in technology roles.

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