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Job ID Location Work Location
2000SM Maidenhead Maidenhead Office (Star House)
Job Type Contract Type Hours Per Week
Professional Full-time 37.5
Shift Pattern Closing Date
Standard Working Week 29/05/2020

We've got big ambitions.

Ambitions that see us want to grow and become one of the nation's best-loved brands.

Sound interesting? That's just the start.

We're leading our industry in terms of change, and delivering amazing experiences for our customers. And our Technology and Operations team are leading the changes to our network.

We're a diverse bunch brimming with talent. Firing on all cylinders with a culture that not only delivers change but market leading solutions to our network and technology.

All this means we need more brilliant people. Ones who share our ambition, and get stuck in with the next and most exciting part of our story.

Are you in?

This role reports into our Senior Operations Delivery Manager – OSS, Transport, Infrastructure as part of the Service Operations Delivery Function. 

As the Service Readiness Manager, you’ll be part a team of experienced Service Readiness Managers in the OSS, Transport and Infrastructure technology domains to ensure operational outcomes are achieved with partners in large scale operational managed service contracts (+£10M). Responsible for ensuring that our Operational partners deliver the Services Three provides to its customers against the Operational requirements of an established Service Readiness Framework for the OSS, Transport and Infrastructure. You’ll collaborate with other domain Service Readiness Managers and other Operational functions to continually enhance the capabilities that ensure Three’s service offerings are performing to the levels our customers need and expect.

• Accountable for managing the delivery of Operational Service Readiness in support of specific technology domain change programmes.

• Owns service acceptance criteria and ensure all risks are owned and mitigated to meet requirements and that partners and internal teams are ready to operate changes to the service when it has been deployed.

• Provides advice and support in establishment of operational requirements, assessments and compliance of operational services for capabilities that are procured from partners in OSS, Transport and Infrastructure domains.

• Works collaboratively across all Operational functions to ensure appropriate level of requirements are delivered against the defined Operations Strategy.

• Drives partner and internal teams to exploit technology to deploy high automation and orchestration to improve joint performance.

  • We’re looking for someone with Operational experience of their domain with knowledge of technologies, frameworks and standards and how to successfully apply these in the Operational delivery of complex technology programmes. 
  • You’ll have proven experience of driving operational excellence in an operational environment internally and across partner organisations. 
  • You’ll have the ability to bring thought leadership to their area, decompose problems, collaborate, deliver sound decision making and communicate effectively with relevant experience of RFQ, RFP evaluation and contract definition in Service Management.

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Three are a proud signatory of the Tech Talent Charter (TTC), working across industries to drive greater inclusion and diversity in technology roles.

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