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Job ID Location Work Location
2000BA Maidenhead Maidenhead Office (Star House)
Job Type Contract Type Hours Per Week
Professional Full-time 37.5
Shift Pattern Closing Date
Standard Working Week N/A

We've got big ambitions.

Ambitions that see us want to grow and become one of the nation's best-loved brands.

Sound interesting? That's just the start.

We're leading our industry in terms of change, and delivering amazing experiences for our customers. And our Technology and Operations team are leading the changes to our network.

We're a diverse bunch brimming with talent. Firing on all cylinders with a culture that not only delivers change but market leading solutions to our network and technology.

All this means we need more brilliant people. Ones who share our ambition, and get stuck in with the next and most exciting part of our story.

Are you in?


Working within the business critical Service Quality team, the SLA Managers will provide day to day management of our operational partners in Service Operations and Assurance. You will provide and nurture a seamless environment promoting service quality, helping to identify and deliver improvements that will benefit Three and our customers.


You will be:

Accountable for the day to day operational management of our various service providers, through operational governance, escalation, and management of Service Levels.

Responsible for driving improvements to the operational environment by analysis of contracted service levels with the partners.

Ensuring the quality of services delivered is to the level required with Service.


Ensures that the service level obligations of technology services are being met, through defined and robust operations management with our partners.

Responsible for building strong working relationships with partnered and internal operational teams, with the ability to influence and manage at all levels.

Ensures effective controls are in place for effective quality management of service levels across all technology domains and associated operations.

Analyses, produces and communicates performance of operational service level attainment and drives continual improvement plans with service level owners.

Considers implications of emerging technology developments, process changes and customer expectations in with a view to help identify and drive service improvements.


Experience of Service and Operations management in telecommunications

Skilled in service level analysis, KPI definition and calculation within telecommunications

ITIL Foundation

Experience working in a service based technology environment

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Three are a proud signatory of the Tech Talent Charter (TTC), working across industries to drive greater inclusion and diversity in technology roles.

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