Permanent Contract Type
Full-time Hours Per Week
37.5 Shift Pattern
37.5hrs per week (5 days out of 7)
What you'll do
Our Network not only delivers high-quality, media-rich content, it’s fast and reliable. So no wonder that customers are flocking to our stores. You’ll make sure the in-store experience is fresh, fun and entertaining. There will never be a dull moment as you use your polished sales skills and flair for customer service to meet targets. Just as importantly, you’ll be getting the best out of your team by giving constructive feedback, building individual capabilities and providing inspiring leadership.
You monitor the impact of the team’s activities on the customer and promote the importance of the customer experience.
You are always evaluating if what you’re doing is the best possible approach and prioritise or plan ahead effectively.
You’re cooperative by nature and always strive to support others in their role by empowering and coaching them.
You define clear priorities and monitor the impact of business activities on business growth and financial outcomes.
You inspire and coordinate others, keeping them focused on objectives.
Initiative & Responsibility
You make things happen and are willing to accept responsibility if things don’t go to plan.
You show commitment and determination to achieving high-quality results.
You work within organisational rules, structures and processes to get things done effectively.
Know how to get the best out of a tight knit team? A natural with customers? Love the latest technology? Then here’s business you can lead, grow and shape.
Something to get excited about:
Our stores are great places to visit. And work, especially when you’re in charge. As well as driving commercial performance, you’ll make sure our customer experience is world-beating. You’ll lead a team that encourage customers to enjoy our products and services while finding the right handsets and tariffs for them. That means recruiting smart switched-on people, then coaching and developing them so they’re skilled at having great conversations and finding out just what customers’ need, offering a real personal service and making the techie stuff simple and straightforward
A background that’ll take you further:
You may already be making your mark in the mobile retail industry, but if you’re not, that’s ok too. You’ll be demonstrating you know how to lead, organise and manage a team. Wherever you are now you’ll soon impress us with how much you know about sales techniques, team-building, how you’re motivated by targets and how keen you are to be the kind of role model others look up to.
A bit about us:
We exist to make mobile better for everyone. Ever since we were created in 2003, we've been challenging and changing the way the industry works by putting customers first and tackling the issues that frustrate and annoy them. We were the first mobile network to take the fear out of using data with our All You Can Eat plans. We were the first to abolish eye-watering roaming charges for people travelling abroad and we were the first network to give our customers 4G at no extra cost. We knocked out sky high prices for calling 0800 numbers before anyone else.
We’re able to do this thanks to our amazing people who share our passion and belief in making things right.
For us to be at our best, we need the right team. This is why we’re committed to helping our people fulfil their potential, so they can help us fulfil ours.
Is Three right for me?
Take the interactive quiz to help you work out whether Three is the right employer for you by giving you an insight into what it’s like to work with us.
We’re re-vamping what we do all over the business. Recruitment and selection is no different. Our new approach is designed to make the process work best for both you and us – it’s more than a way for us to assess you and your talents. It’s how we can discover whether we’re right for each other.
Is Three right for me?
If you see a position that interests you, why not check out our interactive questionnaire to find out if Three is right for you.
Am I right for Three?
If you choose to apply, the next step will be to take our online personality test. This assesses how well you will fit in here. We’ll provide feedback – if you’re a good fit, we’ll progress you to the next stage.
If your on-line assessment goes well, we’ll schedule a telephone call to talk about details such as hours and location – we need to ensure they will work for you too. We’ll also ask you to complete a short telephone based exercise to get an understanding of your skills.
In Store Assessment.
If you impress us on the phone, you’ll be invited to meet the Store Manager. This interaction could involve a face-to-face interview, or an informal (and non-scary) assessment centre.
We’ll provide feedback. At that point, if you tick our boxes, we’ll make you an offer. If we tick yours, you’ll soon be on the team.
We know how hard our teams work. So, we’re happy to reward our people in many different ways. Stuff like a free phone, a bonus and discounted SIMs for your mates are a heartfelt thank you from us, for a job well done by you.
Here’s a quick introduction. Not the full list.
Choose a phone (or £200 cash instead).
You’ll get all-you-can-eat calls, texts and data, and even six discount codes in SIM only plans for friends and family.
It’s never too early to start a pension.
With ours, when you pay in, we pay in. You’ll get tax and national insurance savings straight away.
Through our Superstars Scheme.
We make sure individuals get the recognition they deserve (and a nice thank you card).
You’ll get access to a discount portal.
That will give you some great savings on retail brands and things like restaurants and cinema tickets.
Everybody loves some extra cash for a job well done.
Our monthly bonuses are paid based on store performance. So it reflects all the effort the team puts in.