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Job ID Location Work Location
22000O Reading Dual Location - Home & Reading Office
Job Type Contract Type Hours Per Week
Professional Full-time
Shift Pattern Closing Date
Standard working week. N/A

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

• Ensures billing operations are fit for purpose and correctly implemented in accordance to Ofcom regulatory guidance
• Develops appropriate metrics and reporting of billing assurance performance and audit outcomes
• Supports and manages all external audit activities

  • Accountable for Billing assurance, including onward assurance of third-party billing teams
  • Accountable for Billing KPI reporting, record keeping, billing risk escalation, billing auditing
  • Assures billing outcomes remain aligned to Ofcom Metering and Billing Direction and processes
  • Owns the Technology & Operations billing processes, represents Three UK’s interests towards Ofcom and other regulatory bodies
  • Accountable for Group and Statutory Audit planning, coordination and management of remediation activities.

  • Must have demonstratable experience overseeing billing systems / billing operations in a telecommunication setting
  • Demonstratable experience of working to Ofcom requirements, including C3 Metering & Billing regulation and the Ofcom Metering & Billing Direction
  • Experience of developing billing processes and billing process management
  • Experience of working with and influencing stakeholders, building relationships and influence across teams and a wider community of other specialists and managers.
  • Will have clear subject matter experience of their area and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through key operating elements of people, process and technology.
  • Ability to contribute to the development of strategies (and/or service strategies) within there area and understand the importance of the customer experience and how this can be affected by service impacts.
  • Ability to work in a fast paced changing environment that shows flexibility, resiliency, self awareness and ability to support other team members.
  • Will have experience of working directly with partners to successfully deliver outcomes and will demonstrate an awareness of partner contracts.

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Three are a proud signatory of the Tech Talent Charter (TTC), working across industries to drive greater inclusion and diversity in technology roles.

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