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Job ID Location Work Location
2000UD Reading Reading Office (GBM)
Job Type Contract Type Hours Per Week
Professional Full-time 37.5
Shift Pattern Closing Date
Standard Working Week 10/08/2020

We've got big ambitions.

 

Ambitions that see us want to grow and become one of the nation's best-loved brands.

 

Sound interesting? That's just the start.

 

We're leading our industry in terms of change, and delivering amazing experiences for our customers. And our Technology and Operations team are leading the changes to our network.

 

We're a diverse bunch brimming with talent. Firing on all cylinders with a culture that not only delivers change but market leading solutions to our network and technology.

 

All this means we need more brilliant people. Ones who share our ambition, and get stuck in with the next and most exciting part of our story.

 
Are you in?
 

  • Three is looking for a leader able to inspire and lead teams to develop and deliver innovative solutions to meet business needs. It will be in a timely and open way that delivers clearest value to a high quality. Then drive the effective efficient implementation and use of Three’s Operation Support Systems (OSS) to deliver the best performance standards.
  • This person will be a role model of good telecommunications infrastructure lifecycle management. He or she will display confidence and maintain the direction and pace of Technology and Operations effort. Setting and maintaining high standards of OSS deliveries as well as ensuring the greatest benefits are derived from the contracted supplier relationships and solutions.

  • Experience of building excellent working relationship with senior management to define cost effective, high quality and timely technical solutions to meet their roadmap and objectives.
  • Significant experience of delivering complex technical solutions that meet business requirements within a telecoms or blue chip Company
  • Experience in providing leadership and direction for medium to large sized teams of multi-disciplinary professionals operating in a matrix organisation working in a fast-paced, dynamic working environment, preferably in telecoms, with success of driving a high performance culture and team
  • Able to successfully influence the business with regard to behaviours, actions and key decisions.
  • Able to quickly comprehend diverse information. Can identify themes and gaps in information. Uses information as the basis for making decisions.

  • Accountable for the next generation tools across the Enterprise for Customer Experience Management and the ITIL process of Service Assurance and Service Management.
  • The lifecycle management of solutions from the formulation of ideas and project requirements through to the Technical Acceptance of solutions delivered back from our technology delivery partners.
  • The development of innovative, challenging and cost-effective technology roadmaps for OSS in support of the Business Strategy.
  • Build excellent working relationships with senior management, Network partners, Managed Service Partners and vendors to formulate and execute the OSS business plan.
  • Ensure the effective operation of the OSS Infrastructure and management of the managed service partner to meet and exceed the key SLA's and KPI's.
  • Align the OSS budgets (Operational and Headcount) to meet financial targets of the business

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Three are a proud signatory of the Tech Talent Charter (TTC), working across industries to drive greater inclusion and diversity in technology roles.

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