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Job ID Location Work Location
21005P Reading Reading Office (GBM)
Job Type Contract Type Hours Per Week
Professional Full-time 37.5
Shift Pattern Closing Date
Standard working week 14/03/2021

The Head of Technical Pre-Sales & Implementations will be responsible for engaging with Business prospects and customers in the scoping, engineering and deployment of high value special coverage projects and large scale customer ports/migrations and SIM/device roll-outs for new and re-signed Business customers.

You will partner with Sales and Technical Operations colleagues to help win new contracts and to deliver on existing commitments to in-life contracts. They will be responsible for compelling customer demonstrations and exec-level engagement, innovative solution design and outstanding delivery.

You will align, manage and influence resources from the customer’s organisation and our internal Technology Operations, Logistics, Service/Care and Sales teams throughout the design and implementation lifecycle.

The Head of Technical Pre-Sales & Implementations will be responsible for engaging with Business prospects and customers in the scoping, engineering and deployment of high value special coverage projects and large scale customer ports/migrations and SIM/device roll-outs for new and re-signed Business customers.

You will partner with Sales and Technical Operations colleagues to help win new contracts and to deliver on existing commitments to in-life contracts. They will be responsible for compelling customer demonstrations and exec-level engagement, innovative solution design and outstanding delivery.

You will align, manage and influence resources from the customer’s organisation and our internal Technology Operations, Logistics, Service/Care and Sales teams throughout the design and implementation lifecycle.

  • Partners with Sales and Technical Operations to propose, design and implement technical solutions to customer demands. Includes competitive commercials and bid responses, innovative design, compelling demos and outstanding deployment.
  • Responsible for the detailed design, planning and leading the team on the execution of large scale customer ports/migrations and SIM/device roll-out for new and re-signed customers. Liaises between Service, Set-Up, Logistics and our customer’s organisation to ensure a great experience with Three from day one
  • Ensure Business and Private Network customers receive outstanding sales and service experiences and first-rate operational support.
  • Influences the Product and Proposition and Solutions Roadmap by listening to the voice of the market, our competition and our customers/prospects
  • Proactively manage customer relationships through planned change activity
  • Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organising, prioritising and overseeing activities to efficiently meet business objectives.
  • Monitor ongoing performance and operational health, ensuring that gaps and root causes are resolved in a timely manner and underlying issues are prioritised and addressed as necessary

  • Extensive experience of large-scale solution design and delivery, including large custom builds, including 4G/5G Mobile, Private Networks, WAN, LAN, UC, Digital and Cloud technologies
  • Proven experience of enterprise-level project management in a B2B telco or ISP environment, ideally with a Prince2 Project Management qualification or equivalent
  • Excellent people management and leadership experience, with a proven ability to motivate and lead multi-disciplined teams
  • Proven stakeholder management, influencing and negotiation skills
  • High levels of commercial acumen
  • Experience of managing conflicting priorities and pivoting in a dynamic environment.

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