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Job ID Location Work Location
21029Z Reading Dual Location - Home & Reading Office
Job Type Contract Type Hours Per Week
Professional Full-time 37.5
Shift Pattern Closing Date
Standard Working Week N/A

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

Where possible we’re committed to flexible working and supporting our employees to have the right work life balance. Do however note, if you choose to apply for a different work location you will not have any eligibility for relocation support or travel allowances.

Accountable for measuring what level of assurance is required to ensure the service is being operated at its most optimal level of efficiency and effectiveness

Accountable for actively managing the risks associated to maintaining the service and provides recommendations associated with improving the service across the enterprise with the goal of increasing business performance

Accountable for the provision of all facets of insight derived for balanced scorecards utilized by service owners in the delivery of service

The typical planning horizon is variable and aligned by service reporting that can be ad-hoc, weekly, monthly, quarterly.

  • Clearly establishes performance goals related to the delivery of services across all channels (IT service desk, call center, self-service, network, finance), and communicates them to all key stakeholders
  • Actively manages the risks associated to maintaining the service and provides recommendations associated with improving the service across the enterprise with the goal of increasing business performance
  • Improves visibility into service performance, and accurately measures progress towards defined objectives
  • Facilitates continuous assessment, evaluation, and refinement of core service processes to eliminate waste and reduce support-related costs. Provides Service Owners with recommendations for entry and exit criteria for the planning, deployment and change of services during the service lifecycle.
  • Provides recommendations to the business to improve NPS and end user satisfaction
  • Provides service owners with balanced scorecards for all services covering all facets of service: customer experience, quality management, financial, security and compliance

  • Experience of service performance analysis within telecommunications with aptitude for tracking and understanding impacts (internal and external) to service
  • Certified balanced scorecard professional
  • To either be a holder of or working towards ITIL Expert qualification

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Three are a proud signatory of the Tech Talent Charter (TTC), working across industries to drive greater inclusion and diversity in technology roles.

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