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Job ID Location Work Location
2201DN Reading Dual Location - Home & Reading Office
Job Type Contract Type Hours Per Week
Professional Full-time 37.5
Shift Pattern Closing Date
Standard Working Week N/A

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

Where possible we’re committed to flexible working and supporting our employees to have the right work life balance. Do however note, if you choose to apply for a different work location you will not have any eligibility for relocation support or travel allowances.

This role reports into our Senior Operations Delivery Manager – Core Network as part of the Service Operations Delivery Function.


As the Service Readiness Manager, you’ll be part a team of experienced Service Readiness Managers in the Core Network technology domain to ensure operational outcomes are achieved with partners in large scale operational managed service contracts (+£10M). Responsible for ensuring that our Operational partners deliver the Services Three provides to its customers against the Operational requirements of an established Service Readiness Framework for the Core Network. You’ll collaborate with other domain Service Readiness Managers and other Operational functions to continually enhance the capabilities that ensure Three’s service offerings are performing to the levels our customers need and expect.

• Accountable for managing the delivery of Operational Service Readiness in support of specific technology domain change programmes.


• Owns service acceptance criteria and ensure all risks are owned and mitigated to meet requirements and that partners and internal teams are ready to operate changes to the service when it has been deployed.

• Provides advice and support in establishment of operational requirements, assessments and compliance of operational services for capabilities that are procured from partners in Core Network domain.

• Works collaboratively across all Operational functions to ensure appropriate level of requirements are delivered against the defined Operations Strategy.

• Drives partner and internal teams to exploit technology to deploy high automation and orchestration to improve joint performance.

  • We’re looking for someone with Operational experience of their domain with knowledge of technologies, frameworks and standards and how to successfully apply these in the Operational delivery of complex technology programmes.
  • You’ll have proven experience of driving operational excellence in an operational environment internally and across partner organisations.
  • You’ll have the ability to bring thought leadership to their area, decompose problems, collaborate, deliver sound decision making and communicate effectively with relevant experience of RFQ, RFP evaluation and contract definition in Service Management

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Three are a proud signatory of the Tech Talent Charter (TTC), working across industries to drive greater inclusion and diversity in technology roles.

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