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Job ID Location Work Location
2100N7 Reading
Job Type Contract Type Hours Per Week
Professional Full-time 37.5
Shift Pattern Closing Date
Standard working week 11/05/2021, 06:59:00 PM

SMARTY has just turned 3 and we have achieved so much. And now, we are ready to turn it up a notch to truly unlock our growth potential in a saturated, samey-samey mobile market. Time to shake things up!

This is an exciting opportunity for an experienced Go to Market specialist who thrives on best in class execution.

You’ll be a customer champion who promotes simplicity in all aspects of your work.

SMARTY has just turned 3 and we have achieved so much. And now, we are ready to turn it up a notch to truly unlock our growth potential in a saturated, samey-samey mobile market. Time to shake things up!

This is an exciting opportunity for an experienced Go to Market specialist who thrives on best in class execution.

You’ll be a customer champion who promotes simplicity in all aspects of your work.

This role reports into the Go to Market Senior Manager and is part of the wider Customer Experience and Delivery team in SMARTY.

  • Execute tactical Trading & Props SMARTY initiatives such as pricing changes.
  • Go to Market support for the team of Customer Experience assistants.
  • Own and develop the continuous improvement program for SMARTY.
  • Complete and communicate Post Implementation Reviews.
  • Design, document & deliver channel processes to meet the desired customer experience.
  • Manage timely Go to Market execution plans.
  • Collaborate with several teams and stakeholders to reach a shared outcome.
  • Design and document processes and standard operation procedures for the SMARTY Customer Experience Team.
  • Review data from numerous sources to create Post Implementation reviews for new launches and channel changes.
  • Drives root cause analysis and process improvement to eliminate issues causing customer dissatisfaction.
  • Leads cross-functional process improvements and influences future business decisions by identifying quick wins within processes.
  • Leads Continuous Improvement projects aiming to enhance end Customer Experience.

  • Demonstrated experience working with agile delivery teams.
  • Experience working in a digital-only business.
  • Experience in Microsoft office tools especially Excel, PowerPoint and Word.
  • Have a proactive approach to work in cross-functional teams.
  • Excellent communication skills, both written and verbal.
  • Previous change management experience (Lean Six Sigma preferable).
  • Experience working with a digital business (start-up preferable).
  • Strong ability to multi-task whilst working with varied timelines/deadlines and monitoring multiple KPIs.
  • Attention to detail and high degree of accuracy in recording and reporting.
  • Highly organised, able to work on multiple projects at once.
  • Self-motivated, independent and a flexible, can-do attitude, not happy with complacency.
  • Good communication and influencing skills.
  • Strong problem-solving skills.

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