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At Three, we’re all about going beyond the expected. We work as one team to deliver excellent customer service, with passion.

Customer Advisor

Three is such an exciting place to work. We meet new people every day and have huge opportunities to progress further. You also have lots of fun and make lifelong friends along the way.

Area Manager
Customer Centric Problem Solver Target Driven
Curious Brand Ambassador Tech Savvy

A big network with big benefits

Just Rewards is our employee benefits platform that puts all the best bits of working at Three in one place. And you can personalise your benefits to suit you.

Financial benefits

Financial benefits

Plan for your future with pension contributions, life assurance, private medical insurance, childcare vouchers, subsidised gym membership, and more.

On-target earnings

On-target earnings

You can earn a bonus of up to 25% on top of your salary when you reach your personal and in-store targets.

Career development

Career development

From mentoring and our Aspiring Managers programme, to LinkedIn Learning. We give you all the support you need to take your career to the next level.

New tech

New tech

Get a shiny new phone with an unlimited data plan, on us.

Health & wellbeing

Health & wellbeing

Your physical and mental wellbeing is our priority. Feel supported with access to Bupa GP, Nudge, Headspace, and more.



Our Perks at Work platform gives you money off big brands, like John Lewis, Tesco, ASOS, and Curry’s. Plus, discounts on holidays, car rental, and more.

The role

Retail Customer Advisor (York) - 30 hours

We're recruiting for a 30 hour vacancy in our York Three Store.

Working 5 over 7 days, weekends essential.

Why choose Three?

We want to be leaders and experts in new mobile, but we need to attract, retain and engage our workforce. Are you up for the challenge? Right now, we’re looking for a cool, friendly, ambitious individual to join our award-winning Retail team.

We can offer you this...

  • £11.15 per hour

  • A brand new smartphone on an Unlimited data plan

  • On-target bonus of 25%, paid out monthly based on your store's performance

  • Individual bonus accelerators for high performers

  • Great discounts with our Perks at Work scheme

  • Flexible working hours/shifts

  • Great training courses and career development opportunities

At Three, our vision is better connectivity every day, for every customer.

That means:

  • Understanding each customer and their needs

  • Setting the bar on coverage, reliability and customer care

  • Solving queries for customer quickly

  • Providing amazing experiences that make people feel good

To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers. Showing them how technology can elevate everyday moments into something truly special.

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

Sound like you? Apply to join our award-winning Retail team today.

We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!

Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.

Fancy being the face of our company brand? Enjoy engaging and building relationships with customers?

Got that customer service head? Look no further…

  • Offer solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
  • Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
  • Matching our products and services to our customer’s needs, and selling them our amazing state of the art products and services.
  • Achieving personal and store KPI’s
  • You may be asked to work evenings or weekends depending on your shift work.
  • Experience in a customer facing role
  • Awesome communication skills
  • Willingness to learn
Apply now
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