Applying to Us
Finding your new role
We’re so glad you’re considering a future with us. As we continue to bring our teams together under one brand, you may still see Vodafone and Three brands during the application process – but rest assured, we’re all part of the same journey.
Change takes time, and while we align our systems behind the scenes, we’re committed to making your experience smooth, fair and welcoming. Explore our current roles and find the right opportunity for you.
Application Process
We keep our application process simple and accessible to all. In most instances, there are at least two stages; a telephone interview and either a face-to-face interview or a virtual interview. Some roles may hold additional interview stages or conduct role-related activities or tasks to further assess your ability for the role. These could include presentations, technical testing or sales-based scenarios. After your interview, your recruiter will be in touch, regardless of the outcome, you’ll receive personalised feedback to help with your development.
Application
Upload your CV and submit your details via our online application form. Your application will be reviewed by our in-house recruiters.
Recruiter Telephone Call
If shortlisted, a recruiter will call you. Be ready to discuss your experience and why you'd like to work with us.
First Stage Interview
Before your interview, you'll complete a Personality Assessment questionnaire. During the interview, we’ll explore your skills and how you align to priorities.
Second Stage Interview
You may have a second interview if applicable where you'll meet more of the team. If preparation is needed, we’ll notify you beforehand.
Skills and Behaviours
After completing the Personality Assessment Questionnaire, you will be invited for your first interview with us. During the interview we firstly use competency-based questions to understand your alignment to our priorities. Then you'll be asked role specific questions to explore skills required to perform successfully in the role.
To help you prepare, we've listed some types of questions you could be asked. Don’t worry about planning responses to them all – use the questions as a starting point to reflect on your experiences and think of a few examples that showcase your experience, skills and potential.
Example Interview Questions (People Manager)
Customer
• Tell me about a time when you led a project or initiative that made a significant impact on the customer experience
• Describe a situation where you used customer feedback to drive a decision or change in your team or business area.
• Give me an example of when you and your team went above and beyond to meet or exceed customer expectations.
• Tell me about a time when you faced a challenge in delivering a product or service to a customer on time or to the expected standard.
One Team
• Tell me about a time when you set clear and ambitious goals for your team but had to adapt your approach to ensure collaboration and commitment from everyone.
• Describe a time when you had to manage a situation where there was a disagreement in your team that impacted a key project or customer outcome. How did you resolve it and maintain team performance?
• Tell me about a time when you had to recognize excellence while also addressing underperformance in your team.
• Describe an example of when you had to coordinate a diverse team to achieve a challenging outcome.
Pace
•Tell me about a time when you led a change initiative that required you to adapt quickly.
• Describe a time when you used data or feedback to quickly pivot and drive a better outcome for the business
• Give me an example of when you led your team through a high-pressure situation that required fast decision-making to achieve a business outcome.
•Tell me about a time when you implemented a risky but innovative solution that required swift action and adjustment.
Example Interview Questions (Individual Contributor)
Customer
• Tell me about a time when you received customer feedback and acted on it to improve the overall customer experience.
• Describe a time when you worked with a team to improve customer loyalty. What steps did you take, and what was the outcome?
• Tell me about a time when you exceeded a customer or stakeholder’s expectations.
• Describe a time when you dealt with a challenging customer or stakeholder issue and were able to resolve it to their satisfaction.
One Team
• Tell me about a time when you had to build strong working relationships with a diverse group of individuals from different departments.
• Describe a time when you faced challenges working with a team or individual.
• Can you share an example of how you’ve supported a colleague or team member to advance their idea or project?
• Tell me about a time when you removed a barrier that was hindering collaboration or progress within your team.
Pace
• Can you give me an example of when you have encouraged experimentation in the workplace?
• Provide an example of when you have developed a new solution to a business problem.
• Give me an example of when you have used external insights to implement a change at work.
• When have you had to navigate a challenge to ensure outcomes were reached?
Example Interview Questions (Frontline/Retail)
Customer
• Tell me about a time you helped someone who needed support or advice. (Individual Contributor)
• A customer is being difficult or challenging. How would you handle the situation to ensure a positive outcome? (Individual Contributor)
• Tell me about a time you introduced or improved a process to enhance customer experience. (People Manager)
• Give an example of how you coached a team member through a difficult customer situation. (People Manager)
One Team
• Tell me about a time when you worked with others to achieve a shared goal. (Individual Contributor)
• Tell me about a time when you supported a team member who was struggling. (Individual Contributor)
• Describe a time when you had to manage conflict between team members. (People Manager)
• Tell me about a time when you had to build collaboration between two teams or departments. (People Manager)
Pace
• Describe a time you achieved a goal you were set or set for yourself. (Individual Contributor)
• You’ve had several difficult customer interactions in one shift. How do you stay motivated and continue providing great service? (Individual Contributor)
• Tell me about a time you led your team to achieve a shared goal. (People Manager)
• How do you support your team when they are dealing with a high-pressure or challenging period? (People Manager)
Interviewing
Preparation is key. Naturally, interviews can be a very nerve-wracking experience but, as with anything, preparation (and practice) makes perfect. Our goal is to ensure you feel comfortable and can perform at your best during your interview with us.
Here you'll find support and tips to guide you through each stage and how to prepare. If you require any adjustments to support you in completing the assessment please contact your recruiter or add this to your candidate profile under the 'Reasonable Adjustment' section.
Personality Assessment Questionnaire
Prior to your first stage interview with us you will be invited to complete a short Personality Assessment Questionnaire. There are no right or wrong answers; the questionnaire is used to evaluate your decision-making in work-related scenarios. Please ensure you complete the assessment within 72hrs before to your interview of receiving the invite as we do require the assessment prior to your first-stage interview.
How to Shine in a Virtual Interview
Whether you are interviewing on the phone or on a video call, remember to consider your surroundings: make sure you’re somewhere quiet where you won’t be disturbed. For video calls, make sure your background is professional and somewhere with a good Wi-Fi connection. It may sound silly, but you can hear a smile. Body language and smiling whilst talking to someone on the phone changes your tone of voice and helps to convey your enthusiasm and interest.
How to Shine in an In-Person Interview
How to Shine in an In-Person Interview
Nerves can strike all of us unexpectedly, but don’t worry, if you’re not sure, you can ask for a question to be repeated and take your time throughout. Don’t forget to breathe and take a moment to pause and think about your response. Those few seconds can really help to gather your thoughts and provide a great answer.
How to Ask Questions
How to Ask Questions
Telephone or video interviews are great occasions to ask some questions and take some notes. This is an opportunity to get some great research directly from an existing employee. The answers you receive could shape conversations you have with the hiring managers and help you stand out against other candidates.
How to Answer Questions
Structure your answer – we often recommend following the STAR technique: Situation, Task, Action and Result to help you provide as much information to the interviewer as possible.
Always answer truthfully – ensure that all the information you are providing to an interviewer is accurate. We often look for potential, including those who acknowledge their areas of development and are willing to learn and grow.
Reasonable Adjustments
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process.
We’re committed to supporting you throughout every stage of your journey with us.
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