Continuous Improvement Specialist (9 month FTC)

Responsible for:

• Drive a culture of continuous improvement via operational excellence & business agility by promoting an improvement mindset, behaviours, and ways of working across key business areas
• Collaborate across the organisation(s) to co-design relevant methodologies and frameworks to underpin the scaling of continuous improvement & business frameworks capability
• Supporting the implementation of agreed improvement methodology with understanding of multiple competence levels e.g. awareness, practitioner and expert.
• Proficient in agile coaching, service design, process design and mapping expertise. 
• Ensuring processes are designed and mapped in line with agreed standards.
• Support HO with maintenance and prioritisation of the improvement opportunity pipeline in accordance with business priorities, impact and risk. 
• Take a pragmatic, collaborative and data-driven approach to deliver improvements. 
• Work collaboratively with the rest of the Strategy, PMO & Delivery function (UK) to ensure alignment

Deliverables:

• Design mechanisms to support rapid time to market by focusing on business agility and designing for flow
• Define & implement a simplified and an integrated process, reducing delivery timeframes
• Support new ways of working that redefine how we work and re-invent how Three engage in the delivery of change
• Support the creation of a framework for innovation and build the foundations of a culture of a growth mindset

• Facilitating the review and improvement of end to end processes across Three UK, ensuring processes are designed and delivered in accordance with agreed standards.
• Co-build a framework to facilitate ideation, innovation and deliver proof of concepts / prototypes.
• Improving throughput and flow of delivery from business planning from right through to customer live
• Facilitating the review and improvement of end to end processes across Three, ensuring processes are designed and delivered in accordance with agreed standards.
• Supporting partnerships with business leaders to help drive the identification of improvements in their respective areas 
• Identification of improvement opportunities to drive simplification, digitisation, scalability, optimisation, and standardisation, whilst working in collaboration with key business stakeholders.
• Facilitate improvement work in line with required capabilities and prioritisation
• Manage "continuous improvement" focused programmes using the lean Six Sigma & project management methodologies 
• Provide comprehensive tracking of improvements and their ‘measures of success’ benefits
• Presenting to SLT stakeholders

Must have:

• Experience of:
  • Supporting large-scale cross functional improvements, process transformation, service design and continuous improvement initiatives
  • Identifying OE requirements and working within the team to prioritise their delivery
  • Running solution/opportunity identification workshops to solve specific problems for the key business stakeholders 

Qualifications /experience required to deliver the role: 

• Proven track record of delivery for large-scale cross functional improvements and process transformation. 
• Demonstrates the ability to bring thought leadership to their area, decompose problems, collaborate, deliver sound decision making and communicate effectively.
• Proven ability to motivate people, recognise gaps and build plans to develop capability. 
• Demonstrates experience of frameworks and standards and how to successfully apply these, through improvement roadmaps, to drive incremental maturity improvements and outcomes.
• Proven ability to collaborate with all levels within an organisation
• Proven record of working in an ambiguous, fast paced delivery environment showing an ability to handle ambiguity and differing speeds of change. 
• Can demonstrate being comfortable solving problems, working through ambiguity. 
• Strong grasp of user-centred design and business architecture methodologies
• Six Sigma Green Belt / Lean equivalent certification or higher

Specify the key skills, knowledge and the depth of experience the job holder need to demonstrate to carry out the role.

• The ability to articulate understanding of change approaches, systems and complexity thinking.
• Be able to evidence experience in Agile Coaching, operational improvement methodologies and frameworks such as Lean, Six Sigma, TOM design, Agile, organisational design
• Be able to evidence embedding Operational Excellence and continuous improvement across multiple business areas.
• Demonstrate an understanding of use of appropriate method for the situation in consideration.

• Competitive annual salary, car cash allowance, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
• Hybrid working between your home (2-3 days a week) and our Glasgow HQ office (2-3 days a week).
• 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
• Private Medical Insurance, Life Assurance and Income Protection
• Free mobile phone package & unlimited sim-card
• Plus lots more including well-being and learning & development benefits!

Salary range for this role start's at £53,760, and exact salary will differ by job and experience

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

Excluding retail, core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.