CVM In-Life Lead (9 Month FTC)

• Strategic lead for cross sell and in life upsell across all Contract Voice and Tablet, drive incremental revenue from services and secondary lines (e.g. CPP, add ons, accessories & pre-to-postpay). 
• Working closely with in-life props for offer generation and pricing. Focused on driving incremental commercial value.
• Collaborating with Commercial Leads on targets, forecasts and measurement. And wider CVM squads for an overall engagement plan to align strategies
• Operationalising automated CVM outbound and inbound strategy, defining the delivery plan for strategic initiatives and owning the requirements definition and briefing for all channels/execution teams both in and outside of the squad.
• Line manage a channel specialist responsible for the delivery of the xsell/value driving upsell strategy. Both delivery of scope and personal development plans

Strategy 

• Provide strategic vision for cross sell, aligning decisions with the future plans of our business and technology ecosystem.
  • Across handset, simo, tablet and prepay for in life customers
  • Understand and use of wider Market context to drive decisions
  • Leverage business capabilities and planning for future opportunities
  • Continually looking for ways to evolve/enhance the performance of all xsell/upsell activity

• Short term and long term strategy
  • Prioritising always on revenue driving initiatives
  • Short, medium and long term plans to begin delivering commercial returns quickly
  • Plans aligned to evolving business to deliver immediate benefit and plan for delivery in future state environment (data and platforms)

• Budget & Forecasting: Outlooks current performance, responsible for business casing and measuring commercial impact for new initiatives. 

People skills

• Define engagement strategy working with Product Owners. 
• Oversee the delivery of the defined strategy
• Provide effective stakeholder engagement, communicating progress effectively and managing change and its effect through the organisation.
• Ability to lead multi stakeholder meetings, facilitate workshops, build strong relationships and inspire confidence through understanding of the business, its problems and its aspirations.
• Linkage with other LOBs on aligned and single direction on cross LOB in-life propositions (e.g. Roaming)
• Engages, influences and briefs cross functional teams (GTM, marketing, online, retail, contact centre, CVM squad, etc) on the CVM programmes and coordinates the delivery effort attending planning, GTM forums, online team sprint meetings, etc, as required.

Performance and measurement

• End to end understanding of data inputs and reporting requirements.
• Data Collection & Analysis. Analyses key themes using data from a wide range of sources and identifies possible impacts on the business. Produces business review updates & delivers budget plans for own area.
• Responsible for understanding the impact of and responding to any changes in campaign proposition, offers/pricing, channel capability, channel issues/outages which will impact the squad programmes/activity.

Must Have’s:

• Strong Commercial Acumen.
• Experience of creating plans to support commercial targets. 
• Exceptional interpersonal, networking, negotiation, influencing, and communication skills are essential with evidence of a proactive approach and creditable outcomes.
• Excellent decision making and prioritisation capabilities.
• Story tell in a compelling way bringing along key stakeholders on the journey of the brands’ growth.

Desirables: 

• Proven experience within a similar commercial position
• In-depth understanding of the Telecoms market, our competitors and commercial drivers and therefore, uses market context analysis to help inform the plan.
• Experience of working in fast paced, dynamic and challenging environments
• The individual should be innovative and entrepreneurial, making clear recommendations and who can influence people to execute and deliver within clear timescales.
• Work with a positive, start-up mentality – think and behave with agility.
• Appreciation of the customer, their needs and how to meet them. 
• An experienced People Manager able to galvanise others behind the team’s vision and direction. 
• Ability to demonstrate a drive for results within a pressurised environment to strict timelines.

• The salary range for this role starts at £53,760, the exact salary will differ by job and experience
• A car allowance, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
• Hybrid working between your home (2-3 days a week) and our brand new Reading HQ office at Green Park (2-3 days a week)
• 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service.
• Private Medical Insurance, Life Assurance and Income Protection.
• Free mobile phone package & unlimited sim-card
• Free on-site car parking 
• Plus lots more including wellbeing and learning & development benefits!

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

Excluding retail, our core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.