Digital Release Manager

Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

What the role is all about… 

The Digital Release Manager is responsible for supporting and communicating delivery of all of Three's Digital releases within the overall agreed release calendar. 

In this role you will be the go-to person for a Digital releases. You will be responsible for ensuring all required stakeholders are aware of release timescales, consistently reporting on overall progress, metrics and key risks and issues. 

You will work collaboratively with a broad range of stakeholders including: Product Owners, Project Managers and Vendors to ensure project deliverables are managed within the appropriate timescales and regular updates communicated. You will ensure all milestones are met and there is awareness of any potential blockers or issues within their given release. Risks and issues must be appropriately mitigated. 

The role requires experience in delivering complex solutions/technology using third party vendors and will require problem solving skills to resolve issues that arise throughout the release lifecycle.  

The Digital Release Manager will also be expected to perform a full post implementation review with Business, Technology, and vendors for a release after go-live - including making recommendations and action plans for continual Improvement. 

Additionally, they will proactively drive a culture of continuous improvement across the team, ensuring new learnings are applied to the way the teamwork, sharing these with other key stakeholders across the business teams and will work with technology and business leaders, and strategic partners on building strong collaborative relationships to ensure effective and efficient. 

Please note, this role may require the successful candidate to support an on-call rota for relevant releases. 

 
What you’ll be doing… 

• Responsible for the quality and success of all Digital releases.
• Responsible for managing the Digital release schedule, proactively communicating, and negotiating to resolve priority conflicts.
• Responsible for communicating with the business and senior management on any risks and issues that arise during the release lifecycle and recommend ways to overcome the challenges to maintain the release cadence.
• Collaborate with all relevant stakeholders across Three to ensure the release is delivered on time and with high quality, interlocking with areas like Business Readiness, to ensure releases are ready for launch.
• Responsible for documenting and delivering the Digital Release Management processes.
• Support the post-implementation review evaluating release outcomes, including business satisfaction.
• Liaisons with the relevant Digital teams including third party vendors to ensure required activities are coordinated and understood.
• Having a continuous improvement mindset, leading post-implementation reviews to identify lessons learnt and agree a plan of action to address them for the next release.
• The Digital Release Manager may be asked to support on any Digital release, including MEC, Small Works, Digital Pipeline and Digital Bundles to ensure delivery of business value. This will include releases which may occur over weekends and overnight. 

What you'll ideally bring... 

• Experience in Release Management or similar role. 
• Good influencing, negotiating, and conflict resolution skills. 
• Excellent analysis skills both business and technical. 
• Experience of working with senior business stakeholders and influencing business thinking. 
• Experience of working in multi partner and vendor releases.  

What you'll receive in return… 

• The salary range for this role starts at £59,120 and exact salary will differ by job and experience 
• A car cash allowance, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary 
• Hybrid working between your home (2-3 days a week) and our Reading HQ office in Green Park (2-3 days a week). 
• 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service 
• Private Medical Insurance, Life Assurance and Income Protection 
• Free mobile phone package & unlimited sim-card 
• On-site car parking (including electric!) 
• .... Plus lots more including wellbeing and learning & development benefits! 

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Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

Excluding retail, our core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.