Head of Operations Delivery - OTI

• Leads a team of Service Readiness Managers specific to technology domain
• Domains
  • RAN
  • Core Network
  • Infrastructure (including Data Centres)/Transport and OSS
  • IT
• Building and developing a team of Service Readiness Managers that work collaboratively across the organisation providing a conduit for customer facing teams to ensure technology delivers required operational and business outcomes.
• Develop and maintain relationships with partners as business owner of operational aspects of all tender management processes for domain specific managed service agreements,
• Provides advice and support on operational requirements, assessments and compliance of operational services for capabilities that are procured from partners
• Applies ITIL Service Strategy and Design approach to operational services and ensure interoperability across all Three’s services.
• Identifies bottlenecks and inefficiency across operational services and drive improvements to remove waste continuously
• Drives partner and internal teams to exploit technology to deploy high automation and orchestration to improve joint performance
• Owns service acceptance criteria and ensure all risks are owned and mitigated to meet requirements and that partners and internal teams are ready to operate changes to the service when it has been deployed

Key Responsibilities

• Operational Delivery of Technology (30%)
• Service Acceptance/Readiness (30%)
• Managed Services Tendering (30%)
• Service Operations Strategy (10%)
• Continual Service Improvement (Embedded)

• Has clear experience of their domain with knowledge of technologies, frameworks and standards and how to successfully apply these, through improvement roadmaps, to drive incremental maturity improvements and outcomes. 
• Experience of managing service delivery in a multi partner/vendor environment
• Experience of leading teams in the operational delivery of major Transformation programmes
• Experience in driving interoperability across services with a consistent ITIL Service Strategy to Design defined to enable transition and Operate.
• Proven experience of driving operational excellence in an operational environment internally and across partner organisations
• Leadership and managerial experience at a senior level demonstrating strong stakeholder relationship management.  
• The ability to bring thought leadership to their area, decompose problems, collaborate, deliver sound decision making and communicate effectively. 
• Proven ability to develop, coach and motivate people, recognise gaps and build plans to develop capability. Experience in building empowered, trusted teams.  
• Understanding of marketing led / consumer brands and the importance of customer experience. 
• An ability to work in a service orientated environment and the importance of this in product development. Will understand the end to end workings of our business and the impact of key trading and operational decisions 
• Demonstrable experience of driving security compliance to agreed standards as part of technology delivery quality gate approach in order to protect customer and employee experience.
• Organizationally savvy, and understanding of the political climate of the enterprise and how to navigate obstacles and politics
• Ability to balance the long-term ("big picture") and short-term implications of individual decisions
• Ability to apply multiple solutions to business problems
• Ability to rapidly comprehend the functions and capabilities of new technologies
• Understand and speak the language of the business
• Influential in the organization and a team player
• Effective at driving short-term actions that are consistent with long-term goals

Additional Information

• A car allowance, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
• Hybrid working between your home (2-3 days a week) and our brand new Reading HQ office at Green Park (2-3 days a week)
• 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service.
• Private Medical Insurance, Life Assurance and Income Protection.
• Free mobile phone package & unlimited sim-card
• Free on-site car parking 
• Plus lots more including wellbeing and learning & development benefits!

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

Excluding retail, our core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.