Head of Trading Performance, Planning and Insight

What the role is all about…

Three Business have a fantastic opportunity for a commercially experienced leader to join our Trading team. The purpose of this role is to plan, track and create insight into the trading performance of the Three Business (SOHO, SME, Corp) directorate. 

You will establish and develop a clear trading rhythm with key KPI’s and lead indicators to support and guide the business.

In this exciting and vital role you will responsible for the following:

• Create the 5 year and annual trading plan to meet the business requirements.
• Provide insight into the performance of the sales channels
• Create and provide insight of lead generation metrics to support the marketing teams with ROI cases
• Manage the plan into all relevant stakeholders across the business
• Monitor and propose options to optimise volume and value outcomes
• Create and execute trading GTM plans for all new product and proposition launches
• Create and collaborate on 3rd party partner plans to achieve budget targets
• Control of pricing leavers to achieve volume and financial outcomes
• C-Level interaction on outcomes of initiatives proposed on a monthly basis
• Responsible for the cross functional trading meetings to drive the right outcomes for the B2B function
• Ensure pricing operations, including implementation of pricing into core systems is accurate and timely
• Manage a team of 3-4 FTE .

The ideal candidate will have extensive experience of leading high performing teams within a commercial environment. 

Please note, Internally this role will be known as Head of Planning, Performance & Insight

What you’ll be doing…

• Prepare and deliver updates on the trading performance to various levels of business and Three senior management, ensuring all stakeholders are engaged to an appropriate degree.
• Support Three senior leadership in achieving strategic goals and monitor progress with the use of appropriate metrics.
• Sets annual channel trading budget in conjunction with sales, marketing and finance.
• Sets the annual and quarterly rate & volume trading inputs for financial modelling.
• Inputs into the long term financial forecast.
• Quarterly planning for channel with interlock of sales targets with the relevant channels.
• Review demand KPI’s for success ie footfall, calls, traffic, conversion, average call handing times, abandonment rates to ensure budget targets are achieved.
• Demand generation planning with marketing to ensure trading objectives are met.
• Weekly trading inputs with feedback from the business and market insight B2B.
• Create and own the offers trading roadmap with insight on performance of all activity through the line.
• Commercial ownership of the B2B hardware partners.
• Accountable for the timely and accurate implementation of pricing into core B2B trading systems.
• Apply a trading lens to wider propositions and go to market initiatives to ensure alignment to short and long term trading plans.

Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

What you'll ideally bring...

• Extensive experience in the Telecommunications industry
• Tangible experience of delivering trading success in the telecoms industry
• Experience of leading a trading team in an omnichannel environment
• Mobile commercial trading / GTM experience
• Understanding of the B2B market.

What you'll receive in return…

• The salary range for this role starts at £74,880 and the exact salary will differ by job and experience.
• Competitive annual salary, a cash car allowance, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
• Hybrid working between your home (2-3 days a week) and our brand new Reading HQ office at Green Park (2-3 days a week)
• 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
• Private Medical Insurance, Life Assurance and Income Protection
• Free mobile phone package & unlimited sim-card
• On-site car parking (including electric!)
  .... Plus lots more including wellbeing and learning & development benefits!

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Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

Excluding retail, core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.