Retail Store Manager (Darlington)

Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.  

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.  

Our goal at Three is to provide better connectivity, every day, for every customer. It means understanding each customer and their needs, and providing amazing experiences that make people feel good.  Everyone at Three has an integral role to play in making it happen, so we need more energetic, super talented people to help us take it further 

Currently, we’re looking for an approachable, resilient, and inspiring individual to join our award-winning Retail team as a Store Manager. We need somebody that can lead, coach and develop their team - enabling them to deliver exceptional customer service, and upsell our awesome products in store. 

You’ll play a huge part in making sure your team is at its best, using your influence to lead and empower others. Plus you’ll have the opportunity to develop your career and be recognised for your success. 

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers. 

Are you passionate about leading a team to success?  Can you inspire and coach a team to deliver the best customer experience, whilst exceeding sales? 

Previous mobile phone industry experience is not essential. If you can lead others and embrace a new challenge, look no further... 

We can offer you this... 

• A brand-new smartphone on an unlimited data plan from Three 
• Competitive salary + additional 25% on-track earnings paid monthly 
• 28 days leave + 3 personal days 
• Headspace subscription, family access to a digital GP 
• Employee discounts scheme, including deals for friends and family  
• Training courses and career development 

• Drive commercial performance and achieve KPI's
• Know your team - coach and lead to deliver great customer service and sales
• Day to day operational tasks to ensure the smooth running of your store
• Raise the bar with your commercial expertise, and drive sales to deliver high performance

• Organising and supporting a team
• A passion for customer service and leading by example
• Experience working to and exceeding sales targets and KPI's
• Experience with managing a team and focusing on development
• Creating a culture of coaching / training within the team

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.