Customer Communications Executive

Location: Newbury + *Hybrid

Working hours: Full time 37.5 hours per week – Mon to Fri

Grade: 8

*Hybrid 
 
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. 

Who We Are 

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. 

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. 

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.  

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. 

Why VodafoneThree 

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. 

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. 

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. 

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.  

This role supports the delivery of customer communications across the Consumer Value Brands (CVB) VOXY, SMARTY and TalkMobile. You will be helping to bring campaigns and propositions to life across channels such as email, SMS and app messaging. Working closely with the Customer Communications Manager, CVB teams, vendor partners and creative agencies, the role helps translate campaign plans into clear, engaging communications for customers.

You will support the development and delivery of customer campaigns, ensuring communications are on brand, customer-first and delivered effectively. The role is a great opportunity to build experience in customer communications, developing skills in briefing, campaign delivery and performance optimisation within a fast-paced marketing environment.

What you’ll do

• Support the delivery of customer communications across email, SMS and app channels, helping translate plans into clear and engaging customer messaging.
• Work with CVB and cross-functional teams to develop customer communications that support brand campaigns, propositions and commercial priorities.
• Assist in the development of creative briefs for agencies and support the review of creative outputs to ensure communications are clear, accurate and on brand.
• Help develop customer messaging that balances brand tone with clear and compelling calls to action.
• Support campaign delivery by coordinating timelines, approvals and stakeholder feedback to ensure communications are delivered smoothly.
• Work closely with CVM and insights teams to review campaign performance and support the application of learnings to future activity.
• Liaise with Legal, CVB and vendor teams to ensure communications meet compliance requirements and brand guidelines.
• Support the ongoing optimisation of customer communications by applying best practice and insights from previous campaigns.

Who you are 

• Experience in marketing communications within a B2C environment
• Strong organisational skills with the ability to manage multiple tasks and deadlines
• High attention to detail, particularly when reviewing customer communications and campaign assets
• Curious and eager to learn, with an interest in developing skills in customer communications and marketing

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.

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Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

 #VodafoneThree