CVM Planning & Operations Specialist - FTC (maternity cover)

VodafoneThree - CVM Planning & Operations Specialist

Location: Reading + Hybrid* working

Salary: Excellent basic salary plus bonus and Three benefits 

Working Hours: Full time 37.5 hours per week – Monday to Friday – core hours between 10.00am and 4.00pm 

*We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are 

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. 

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. 

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.  

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. 

Why VodafoneThree 

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. 

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. 

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. 

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.  

We're looking for someone to help us keep track of all the changes happening across our Customer Value Management (CVM) team. As a CVM Planning & Operations Specialist, you'll be the go-to person for new requests from our Go-to-Market and business teams, making sure they align with our goals and resources.

You'll work closely with our Scrum Masters to create a unified view of our short, medium, and long-term plans, and help us make informed decisions about where to focus our efforts. This will involve collaborating with our In-Life Proposition and Performance teams to drive real impact on the business, both in the short and long term.

What you’ll do: 

• Coordinate our macro performance tracking across the business, so we can monitor and report on our progress
• Identify areas where we need more insight, and helping to define and deliver solutions
• Work with our squads to develop consolidated trading plans and make sure everyone is aligned on our long-term goals
• Define and manage our planning timeline, prioritising activities, and resolving conflicts
• Evaluate our CVM processes and finding ways to optimise them
• Support the Senior Manager with budget management, forecasting, and tracking
• Help to lead cross-segment strategic initiatives and remove blockers with key support functions and business partners
• Track and monitor our performance against key metrics, and feed back to our teams and stakeholders
• Support our Senior CVM Managers and Head of CVM with generating content and performance updates for key forums

Who you are:

• Experience with complex projects: You've managed projects that involve multiple teams and stakeholders, and you're able to bring people together to achieve a common goal.
• Data-driven decision making: You're skilled at analysing data and using it to inform business decisions. You can take complex information and turn it into actionable plans that drive results.
• Familiarity with agile methodologies: You've worked with agile delivery models and tools like Jira or Asana, and you're comfortable with the principles of iterative and incremental delivery.
• Collaboration and communication: You're a strong team player with excellent interpersonal skills, and you're able to build relationships with stakeholders at all levels. You're comfortable working in a matrix or cross-functional team environment, and you know how to navigate complex stakeholder dynamics.

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description or you require a more flexible working pattern, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer 

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools. 
 

Need to know 

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. 

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance. 

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.  

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you. 
 

 #VodafoneThree  

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

 #VodafoneThree