Digital Content Specialist
- Sales
- Full-time
- 37.5
- Three UK
- Glasgow
This vacancy has now expired. Please see similar roles below...
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
What the role is all about…
The Digital Content Specialist will be responsible to support a best in class digital experience by taking responsibility for having an in depth understanding of how customers interact with and behave. This role is accountable for being the defacto expert on Digital Content across the business and will have an in-depth understanding of all aspects of the Digital Journey
Please note, this role can be based in Reading or Glasgow
What you’ll be doing…
- Be the advocate for standardised approach to digital journey mapping and align with the CX team
- Design all new Digital Journeys regardless of their organisation
- Maintain a repository of journeys which shows how our online estate works from the perspective of the customer and evaluate both the emotional and task-based response
- Continuously evaluates the digital channel for points of improvement, growth, or experience
- Is a key member of the digital emergency response team, proactively identifying potential points of failure that could results in loss of sales or experience
- Reports to the business on all aspects of the Digital Journey
- Work closely with the Customer Experience Design team to ensure consistency of application of journey across the digital estate
- Work closely with the business to identify the KPIs required to best assure the EBITDA objectives of the business
- Work with the care team in enhancing service design through digital techniques and technologies
- Develop an analytic approach, document tasks and manage timelines for new/existing business in support of projects
- Partner cross-functionally to translate business needs into new solutions for customers
- Teach others how to derive insights that are not obvious and build recommendations that have a solid business case for success
- Work with the Digital Journey Manager to develop and continuously improve the Digital Journey Strategy
What you'll ideally bring...
- Demonstrated experience in customer experience and research
- Experience uncovering content for and then building customer journey maps, experience mapping, or process mapping
- Experience with cross channel experience (contact centre and digital)
- Experience using qualitative research, experience as a practitioner or in working closely with this discipline and using data analysis and metrics to drive decisions
- Exceptional interpersonal, networking, negotiation, influencing, and communication skills are essential with evidence of a proactive approach and creditable outcomes
What you'll receive in return…
- Salary range for this role start's at £37,200, and exact salary will differ by job and experience
- A performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary
- Hybrid working between your home (2-3 days a week) and our Reading HQ office at Green Park or our office in Glasgow (2-3 days a week)
- 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
- Private Medical Insurance, Life Assurance and Income Protection
- Free mobile phone package & unlimited sim-card
- On-site car parking (including electric!) - Reading only
- .... Plus lots more including wellbeing and learning & development benefits!
-
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.
Excluding retail, core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.
The benefits
Annual bonus
Brand new smartphone & unlimited data plan
Income Protection
Three Celebrates – monthly & annual awards
Life Assurance
Wellbeing and learning & development initiatives
Private Medical Insurance
Company Pension Scheme
Up to 28 days of annual leave plus 3 personal days
Related roles
Salary
Location
Leicester, gb
Working Hours
37.5
Job Family
Retail Customer Advisor
Location
Leicester
Brand
Three UK
Job Type
Full-time
Description
£12 per hour A brand new smartphone on an Unlimited data plan On-target bonus of 25%, paid out monthly based on your store's performance Individual bonus accelerators for high performers Great discoun
Reference
6ebde0f8-03ad-4cfa-a0d2-4a1bf34ba501
Expiry Date
01/01/0001
Author
Callum JonesAuthor
Callum JonesSalary
Location
Reading, gb
Working Hours
37.5
Job Family
Technology
Head office tagging
Technology
Location
Reading
Brand
Three UK
Job Type
Full-time
Description
Operational Delivery of Technology (30%)Service Acceptance/Readiness (30%)Managed Services Tendering (30%)Service Operations Strategy (10%)Continual Service Improvement (Embedded)
Reference
3c797418-f398-4ed1-8521-c2c090a52efc
Expiry Date
01/01/0001
Author
Lai WongAuthor
Lai WongSalary
Location
Reading, gb
Working Hours
37.5
Job Family
Legal
Head office tagging
LGRA
Location
Reading
Brand
Three UK
Job Type
Full-time
Description
You will be engaged on major commercial projects across our technology infrastructure working cross functionally with a wide variety of stakeholders and teams including procurement, technology, operat
Reference
c348bee6-a36f-45e9-a2a1-8ad5733c6076
Expiry Date
01/01/0001
Author
Kirsty FaganAuthor
Kirsty FaganThe benefits
Wellbeing and learning & development initiatives
Life Assurance
Brand new smartphone & unlimited data plan
Up to 28 days of annual leave plus 3 personal days
Private Medical Insurance
Annual bonus
Three Celebrates – monthly & annual awards
Company Pension Scheme
Income Protection
Some of our roles
Salary
Location
Leicester, gb
Working Hours
37.5
Job Family
Retail Customer Advisor
Location
Leicester
Brand
Three UK
Job Type
Full-time
Description
£12 per hour A brand new smartphone on an Unlimited data plan On-target bonus of 25%, paid out monthly based on your store's performance Individual bonus accelerators for high performers Great discoun
Reference
6ebde0f8-03ad-4cfa-a0d2-4a1bf34ba501
Expiry Date
01/01/0001
Author
Callum JonesAuthor
Callum JonesSalary
Location
Reading, gb
Working Hours
37.5
Job Family
Technology
Head office tagging
Technology
Location
Reading
Brand
Three UK
Job Type
Full-time
Description
Operational Delivery of Technology (30%)Service Acceptance/Readiness (30%)Managed Services Tendering (30%)Service Operations Strategy (10%)Continual Service Improvement (Embedded)
Reference
3c797418-f398-4ed1-8521-c2c090a52efc
Expiry Date
01/01/0001
Author
Lai WongAuthor
Lai WongSalary
Location
Reading, gb
Working Hours
37.5
Job Family
Legal
Head office tagging
LGRA
Location
Reading
Brand
Three UK
Job Type
Full-time
Description
You will be engaged on major commercial projects across our technology infrastructure working cross functionally with a wide variety of stakeholders and teams including procurement, technology, operat
Reference
c348bee6-a36f-45e9-a2a1-8ad5733c6076
Expiry Date
01/01/0001
Author
Kirsty FaganAuthor
Kirsty FaganSalary
Location
Glasgow, gb
Working Hours
12
Job Family
Retail Customer Advisor
Location
Glasgow
Brand
Three UK
Job Type
Part-time
Description
£12 per hour A brand new smartphone on an Unlimited data plan On-target bonus of 25%, paid out monthly based on your store's performance Individual bonus accelerators for high performers Great discoun
Reference
d177640c-a9b4-4418-b68c-7c4a2612cce1
Expiry Date
01/01/0001
Author
Adelle ConnollyAuthor
Adelle ConnollySalary
Location
Kirkcaldy, gb
Working Hours
12
Job Family
Retail Customer Advisor
Location
Kirkcaldy
Brand
Three UK
Job Type
Part-time
Description
£12 per hour A brand new smartphone on an Unlimited data plan On-target bonus of 25%, paid out monthly based on your store's performance Individual bonus accelerators for high performers Great discoun
Reference
9c20b098-d198-489a-a6e2-6c16bf904f46
Expiry Date
01/01/0001
Author
Adelle ConnollyAuthor
Adelle ConnollySalary
Location
Lisburn, gb
Working Hours
20
Job Family
Retail Customer Advisor
Location
Lisburn
Brand
Three UK
Job Type
Part-time
Description
£12 per hour A brand new smartphone on an Unlimited data plan On-target bonus of 25%, paid out monthly based on your store's performance Individual bonus accelerators for high performers Great discoun
Reference
a626bfd3-646d-44c7-b4a8-ceb8f15b720e
Expiry Date
01/01/0001
Author
Adelle ConnollyAuthor
Adelle ConnollySalary
Location
Dunstable, gb
Working Hours
20
Job Family
Retail Customer Advisor
Location
Dunstable
Brand
Three UK
Job Type
Part-time
Description
£12 per hour A brand new smartphone on an Unlimited data plan On-target bonus of 25%, paid out monthly based on your store's performance Individual bonus accelerators for high performers Great discoun
Reference
201ba83f-b5a4-41f0-91c9-f2681a71e20b
Expiry Date
01/01/0001
Author
Bethany StratfordAuthor
Bethany StratfordSalary
Location
Reading, gb
Working Hours
37.5
Job Family
Technology
Head office tagging
Technology
Location
Reading
Brand
Three UK
Job Type
Full-time
Description
Actively represent the security organisation within business project initiatives, providing technical security leadership to ensure that security requirements and outcomes are defined and considered t
Reference
e640811f-4a22-44be-9baf-3625fa6349aa
Expiry Date
01/01/0001
Author
Lai WongAuthor
Lai WongSalary
Location
London, gb
Working Hours
12
Job Family
Retail Customer Advisor
Location
London
Brand
Three UK
Job Type
Part-time
Description
£13.15 per hour A brand new smartphone on an Unlimited data plan On-target bonus of 25%, paid out monthly based on your store's performance Individual bonus accelerators for high performers Great disc
Reference
1f41d93c-a284-48f4-8927-d3699f20efb1
Expiry Date
01/01/0001
Author
Bethany StratfordAuthor
Bethany StratfordSalary
Location
Dumfries, gb
Working Hours
16
Job Family
Retail Customer Advisor
Location
Dumfries
Brand
Three UK
Job Type
Part-time
Description
£12 per hour A brand new smartphone on an Unlimited data plan On-target bonus of 25%, paid out monthly based on your store's performance Individual bonus accelerators for high performers Great discoun
Reference
c63ff5ef-96a1-407b-a05c-0ca554f9cfbe
Expiry Date
01/01/0001
Author
Adelle ConnollyAuthor
Adelle ConnollyOur latest thinking
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481200/02a9930b-9396-4032-927c-0c9fb68448aa/2023.17000.2239/img/uT8DTsh5R0K2Zgjcn_1j1w/75/TEST.png)
Teaser
Our Inclusive cultureContent Type
ArticlePublish date
07/17/2024
Summary
As the Co-Chair of the accessibility network at Three UK over the course of this year, I've had the opportunity to learn more and deepen my understanding around the multifaceted nature of Accessibilit
by
Kalina Suchenia
Teaser
Our Employee StoriesContent Type
Tst BlogPublish date
04/26/2024
Summary
As part of our Inspiring Careers series, we are celebrating the uniqueness of our employees' career journeys. This series is all about learning more about the different ways our people have shaped the
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481200/02a9930b-9396-4032-927c-0c9fb68448aa/2023.17000.2239/img/XFv8WRFD-EGx6gjcTxCcvg/75/LM+-+Green+Park+Library+1.jpg)
Teaser
Our Employee StoriesContent Type
Tst BlogPublish date
04/16/2024
Summary
Welcome back to our exciting new series, where we uncovering the diverse careers of people working at Three! We want to celebratethe uniqueness of each individual’s career journey, sharing stories tha
![Image of Mark Remond, CPO at Three](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481200/02a9930b-9396-4032-927c-0c9fb68448aa/2023.17000.2239/img/cLMBoLCOEU7cjwjcJ97nBw/75/Mark-Redmond+(1)+(1).jpg)
Teaser
Company updateContent Type
Press ReleasePublish date
01/26/2024
Summary
Three is well on its way to achieving gender balance, but there is more work to be done, especially around getting more women into tech, its chief people officer tells Ashleigh Webber. Like many emplo
![Image of author - Alistair Lowe](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481200/02a9930b-9396-4032-927c-0c9fb68448aa/2023.17000.2239/img/GZhaCEfSNE9u4QjcEcKHlQ/75/Alistair-Lowe-580x436.jpeg)
Teaser
Our Employee StoriesContent Type
ArticlePublish date
01/11/2024
Summary
We have a new series, Inspiring Careers, where we are celebrating the uniqueness of an individual’s career journey. From sharing stories that inspire to igniting the spark of curiosity, join us in dis
![Chelsea FC legends Jimmy Floyd Hasselbaink, Eiður Guðjohnsen, and Gary Cahill stand on Football Field](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481200/02a9930b-9396-4032-927c-0c9fb68448aa/2023.17000.2239/img/AxN1xnkNCkke0AjcGP72rg/75/MicrosoftTeams-image+(5).png)
Teaser
Company updateContent Type
Press ReleasePublish date
01/09/2024
Summary
Chelsea FC legends Jimmy Floyd Hasselbaink, Eiður Guðjohnsen, and Gary Cahill took to the pitch at halftime alongside lifelong Chelsea fans, during Chelsea F.C. vs Brighton & Hove Albion F.C. Each of
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481200/02a9930b-9396-4032-927c-0c9fb68448aa/2023.17000.2239/img/K7l0DPJcAUk2MAjcMTRHSg/75/Gender%2BEmployee%2BPhotos+(3).jpg)
Teaser
Company updateContent Type
Press ReleasePublish date
01/09/2024
Summary
First time inclusion on prestigious list for Three UK Demonstrates commitment to addressing gender inequality in the workplace 29 June 2023 – Three UK today announces it has been listed as one of The
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481200/02a9930b-9396-4032-927c-0c9fb68448aa/2023.17000.2239/img/mtEKvsvY6kx9-wjcHAcT3w/75/Empowering+Women.jpg)
Teaser
Our Inclusive cultureContent Type
ArticlePublish date
01/09/2024
Summary
The field of Cyber Security is rapidly growing with an increasing demand for security professionals across various industries, this presents a timely and crucial opportunity to address the gender gap
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481200/02a9930b-9396-4032-927c-0c9fb68448aa/2023.17000.2239/img/Sjq1-ysubUZ_AQjcHAcT3w/75/Kalina+Image.jpg)
Teaser
Our Inclusive cultureContent Type
ArticlePublish date
01/09/2024
Summary
Neurodiversity is a concept that celebrates the wide spectrum of human neurological differences, and I am proud to be a part of this diverse world. In this article, I will share my personal journey as
![Image of Craig Miller speaking at a conference](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481200/02a9930b-9396-4032-927c-0c9fb68448aa/2023.17000.2239/img/9yaSjUB1vUUfDAjcGP72rg/75/Craig+Millar+-+Photos+-+CROP.jpg)
Teaser
Our Inclusive cultureContent Type
ArticlePublish date
01/09/2024
Summary
As part of our new ‘My life through the lens’ series, we’re discovering how our people ‘live their best phone lives’. The new series is all about learning more about how some of the moments saved on o
Life At Three
Find out what it’s like to work at Three from the people who know in our retail stores.
Read More