Employee Relations Specialist (Fixed Term)

Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

• Delivery of individual and collective consultation for business change projects across organisation including redundancy, TUPE and changes of terms and conditions.
• Manage highly complex and high-risk cases including; disciplinary, grievance, sickness, capability, appeals, whistleblowing, early conciliation, settlement agreements/COT3 and Employment Tribunals.
• Risk assess ER related issues and projects, providing clear and viable options for business consideration, whilst developing training courses to meet identified needs to improve performance and meet business requirements.  
• Effective support, buddying, and development of the Advisors.  
• Using ER data (including data manipulation on Excel), identify trends/ insights to meet stakeholder needs, story-telling and identify opportunities for proactive intervention.
• Identifies shortcomings in existing processes, systems and procedures, then collaborates with stakeholders to drive continuous improvement, whilst managing relationships with key internal customers and act as their business partner, while typically using support teams to ensure client satisfaction.

Essential Criteria:
Comprehensive role related experience in own area of expertise to highly competent level.  
CIPD Qualified or part qualified or equivalent in UK employment law.

Key Skills:  

Comprehensive experience in Employee Relations including the management of complex/high risk cases. Experience in managing consultation requirements for business change projects preferred.

Uses this comprehensive technical knowledge and skills to act independently as SME on the following:  

• Guiding, coaching and training managers in relation to Employee Relations, negotiation, and the compliance and application of policy & legal frameworks
• Identifies, assesses and manages risk using excellent communication skills and technical guidance to provide options to determine a balanced, Commercial and fair outcome.  
• Appling understanding of the business environment and objectives to develop commercial solutions while also providing technical assistance when necessary (usually in the most complex or sensitive scenarios).  
• Communicating and influencing in a clear, concise and compelling manner to any role holder in the organisation and any external contacts.  
• Interpreting & identifying data trends and insights for continuous improvement and proactive intervention.

To provide professional, commercial and specialist employee relations advice and coaching to our people managers and stakeholders across the broader People team and business to deliver business objectives and operational outcomes.  

The SME advise ensures our people experiences are aligned to our business strategy, policies, precedents, compliance and legislative requirements. As a result, knowledge of Three’s broader People Policies and processes is also required. 

The ER Specialist manages a variety of complex and high risk cases including disciplinary, grievance, whistleblowing, sickness absence and capability, performance, appeals, early conciliation and Employment Tribunal claims. The role is responsible for the delivery of consultation for business change projects including restructures/redundancy (individual and collective), TUPE (in and out) and changing terms and conditions. This varied role also manages the delivery of ER related projects, policy updates and initiatives for continuous improvement. 

This is a Fixed Term Contract that will take you through to the end of May 2025. Some of the benefits include:

• A performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
• Hybrid working between your home (2-3 days a week) and either our brand new Reading HQ office at Green Park or our Glasgow office in the city centre.
• 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service.
• Private Medical Insurance, Life Assurance and Income Protection.
• Free mobile phone package & unlimited sim-card
• Free on-site car parking for the Reading office. 
• Plus lots more including wellbeing and learning & development benefits!

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

Excluding retail, our core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.