Employee Relations Specialist (Fixed Term)
- Human Resources
- Full-time
- 37.5
- Three UK
- Reading
This vacancy has now expired. Please see similar roles below...
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
- Delivery of individual and collective consultation for business change projects across organisation including redundancy, TUPE and changes of terms and conditions.
- Manage highly complex and high-risk cases including; disciplinary, grievance, sickness, capability, appeals, whistleblowing, early conciliation, settlement agreements/COT3 and Employment Tribunals.
- Risk assess ER related issues and projects, providing clear and viable options for business consideration, whilst developing training courses to meet identified needs to improve performance and meet business requirements.
- Effective support, buddying, and development of the Advisors.
- Using ER data (including data manipulation on Excel), identify trends/ insights to meet stakeholder needs, story-telling and identify opportunities for proactive intervention.
- Identifies shortcomings in existing processes, systems and procedures, then collaborates with stakeholders to drive continuous improvement, whilst managing relationships with key internal customers and act as their business partner, while typically using support teams to ensure client satisfaction.
Essential Criteria:
Comprehensive role related experience in own area of expertise to highly competent level.
CIPD Qualified or part qualified or equivalent in UK employment law.
Key Skills:
Comprehensive experience in Employee Relations including the management of complex/high risk cases. Experience in managing consultation requirements for business change projects preferred.
Uses this comprehensive technical knowledge and skills to act independently as SME on the following:
- Guiding, coaching and training managers in relation to Employee Relations, negotiation, and the compliance and application of policy & legal frameworks
- Identifies, assesses and manages risk using excellent communication skills and technical guidance to provide options to determine a balanced, Commercial and fair outcome.
- Appling understanding of the business environment and objectives to develop commercial solutions while also providing technical assistance when necessary (usually in the most complex or sensitive scenarios).
- Communicating and influencing in a clear, concise and compelling manner to any role holder in the organisation and any external contacts.
- Interpreting & identifying data trends and insights for continuous improvement and proactive intervention.
To provide professional, commercial and specialist employee relations advice and coaching to our people managers and stakeholders across the broader People team and business to deliver business objectives and operational outcomes.
The SME advise ensures our people experiences are aligned to our business strategy, policies, precedents, compliance and legislative requirements. As a result, knowledge of Three’s broader People Policies and processes is also required.
The ER Specialist manages a variety of complex and high risk cases including disciplinary, grievance, whistleblowing, sickness absence and capability, performance, appeals, early conciliation and Employment Tribunal claims. The role is responsible for the delivery of consultation for business change projects including restructures/redundancy (individual and collective), TUPE (in and out) and changing terms and conditions. This varied role also manages the delivery of ER related projects, policy updates and initiatives for continuous improvement.
This is a Fixed Term Contract that will take you through to the end of May 2025. Some of the benefits include:
- A performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
- Hybrid working between your home (2-3 days a week) and either our brand new Reading HQ office at Green Park or our Glasgow office in the city centre.
- 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service.
- Private Medical Insurance, Life Assurance and Income Protection.
- Free mobile phone package & unlimited sim-card
- Free on-site car parking for the Reading office.
- Plus lots more including wellbeing and learning & development benefits!
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.
Excluding retail, our core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.
The benefits
Brand new smartphone & unlimited data plan
Three Celebrates – monthly & annual awards
Life Assurance
Income Protection
Company Pension Scheme
Annual bonus
Private Medical Insurance
Wellbeing and learning & development initiatives
Up to 28 days of annual leave plus 3 personal days
Related roles
Salary
Location
Glasgow, gb
Working Hours
16
Job Family
Retail Customer Advisor
Location
Glasgow
Brand
Three UK
Job Type
Part-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
2536b869-7250-4ccb-94a4-530a62834283
Expiry Date
01/01/0001
Author
Adelle ConnollyAuthor
Adelle ConnollySalary
Location
Norwich, gb
Working Hours
37.5
Job Family
Retail Store Manager
Location
Norwich
Brand
Three UK
Job Type
Full-time
Description
As a Store Manager at Three UK, your role will be pivotal in guiding and inspiring your team to deliver the best customer experience whilst achieving and exceeding key performance indicators (KPIs) in
Reference
8c7e9ea4-5d6c-4a41-a7c3-69939978e0b0
Expiry Date
01/01/0001
Author
Callum JonesAuthor
Callum JonesSalary
Location
Bangor, gb
Working Hours
30
Job Family
Retail Customer Advisor
Location
Bangor
Brand
Three UK
Job Type
Full-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
168663d7-f9ad-4d73-b167-7e62e2275a84
Expiry Date
01/01/0001
Author
Callum JonesAuthor
Callum JonesThe benefits
Brand new smartphone & unlimited data plan
Income Protection
Three Celebrates – monthly & annual awards
Annual bonus
Up to 28 days of annual leave plus 3 personal days
Private Medical Insurance
Wellbeing and learning & development initiatives
Life Assurance
Company Pension Scheme
Some of our roles
Salary
Location
Glasgow, gb
Working Hours
16
Job Family
Retail Customer Advisor
Location
Glasgow
Brand
Three UK
Job Type
Part-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
2536b869-7250-4ccb-94a4-530a62834283
Expiry Date
01/01/0001
Author
Adelle ConnollyAuthor
Adelle ConnollySalary
Location
Norwich, gb
Working Hours
37.5
Job Family
Retail Store Manager
Location
Norwich
Brand
Three UK
Job Type
Full-time
Description
As a Store Manager at Three UK, your role will be pivotal in guiding and inspiring your team to deliver the best customer experience whilst achieving and exceeding key performance indicators (KPIs) in
Reference
8c7e9ea4-5d6c-4a41-a7c3-69939978e0b0
Expiry Date
01/01/0001
Author
Callum JonesAuthor
Callum JonesSalary
Location
Bangor, gb
Working Hours
30
Job Family
Retail Customer Advisor
Location
Bangor
Brand
Three UK
Job Type
Full-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
168663d7-f9ad-4d73-b167-7e62e2275a84
Expiry Date
01/01/0001
Author
Callum JonesAuthor
Callum JonesSalary
Location
Edinburgh, gb
Working Hours
20
Job Family
Retail Customer Advisor
Location
Edinburgh
Brand
Three UK
Job Type
Part-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
6542d8ac-d555-4e0d-b5a6-0c23a0a9b2cc
Expiry Date
01/01/0001
Author
Adelle ConnollyAuthor
Adelle ConnollySalary
Location
Bath, gb
Working Hours
20
Job Family
Retail Customer Advisor
Location
Bath
Brand
Three UK
Job Type
Part-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
22e25d03-c843-4e4d-96c8-755565e13996
Expiry Date
01/01/0001
Author
Emily PreeceAuthor
Emily PreeceSalary
Location
Norwich, gb
Working Hours
24
Job Family
Retail Customer Advisor
Location
Norwich
Brand
Three UK
Job Type
Part-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
815bc5dc-7ff2-4c66-afaa-7d950e0f367e
Expiry Date
01/01/0001
Author
Callum JonesAuthor
Callum JonesSalary
Location
Kings Lynn, gb
Working Hours
37.5
Job Family
Retail Assistant Store Manager
Location
Kings Lynn
Brand
Three UK
Job Type
Full-time
Description
As a Retail Assistant Store Manager at Three UK, you will play a pivotal role in supporting the Store Manager with retail operations and ensuring the success of your store. You will be instrumental in
Reference
a4505ab3-c2cf-468f-949d-fe842386e92d
Expiry Date
01/01/0001
Author
Callum JonesAuthor
Callum JonesSalary
Location
Workington, gb
Working Hours
12
Job Family
Retail Customer Advisor
Location
Workington
Brand
Three UK
Job Type
Part-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
edbe54d2-0626-435a-a3fb-0fd8f5696090
Expiry Date
01/01/0001
Author
Adelle ConnollyAuthor
Adelle ConnollySalary
Location
Edinburgh, gb
Working Hours
37.5
Job Family
Retail Customer Advisor
Location
Edinburgh
Brand
Three UK
Job Type
Full-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
89c7fcb3-dda8-4994-bfa8-cde578b7fbd4
Expiry Date
01/01/0001
Author
Adelle ConnollyAuthor
Adelle ConnollySalary
Location
Bournemouth, gb
Working Hours
24
Job Family
Retail Customer Advisor
Location
Bournemouth
Brand
Three UK
Job Type
Part-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
829cff05-e28b-4cc1-8b2d-87c6375284e7
Expiry Date
01/01/0001
Author
Emily PreeceAuthor
Emily PreeceOur latest thinking

Teaser
Our Employee StoriesContent Type
ArticlePublish date
02/04/2025
Summary
We know it can take a lot to make that first step and talk about mental health, which is why at Three, we have Mental Health First Aiders. Your mental health plays an important part in your overall W

Teaser
Our Inclusive cultureContent Type
ArticlePublish date
01/23/2025
Summary
On Monday, our colleagues across our Retail Stores and Head Office have come together today in support of Samaritans Brew Monday ☕ - A reminder to 'Take Three' and use the time it takes to brew a cup
Teaser
Our Employee StoriesContent Type
ArticlePublish date
01/22/2025
Summary
We're starting the New Year with the new season of Inspiring Careers featuring a diverse line-up of interviewees offering fresh perspectives on hashtag #LifeAtThree.Juliet Callaghan spoke to Catherine

Teaser
Our Inclusive cultureContent Type
ArticlePublish date
10/17/2024
Summary
On Saturday 20 July in Glasgow, 22 of our people took part in the Glasgow Pride march. We also joined the Reading Pride march on Saturday 7th September, where 14 people took part, with people from d
Teaser
Our Employee StoriesContent Type
ArticlePublish date
10/11/2024
Summary
In this edition of 'Inspiring Careers', Juliet Callaghan interviews Anil Darji, Chief Network Architect. 🌐 what being a network architect entails 🚀 how he started his career 🎯 what his best career
Teaser
Our Employee StoriesContent Type
ArticlePublish date
08/29/2024
Summary
Check out our most recent edition of our hashtag #InspiringCareers, where we shine a spotlight on Craig Dennis.Craig gives us an insight into:🤩How he got into Three and his progression up through the

Teaser
Our Inclusive cultureContent Type
ArticlePublish date
08/08/2024
Summary
Thursday 18 July, marked the start of South Asian Heritage month which runs until Saturday 17 August. It is a time where the diversity of South Asian history and culture is celebrated, and we’re intro

Teaser
Our Inclusive cultureContent Type
ArticlePublish date
07/17/2024
Summary
As the Co-Chair of the accessibility network at Three UK over the course of this year, I've had the opportunity to learn more and deepen my understanding around the multifaceted nature of Accessibilit
by
Kalina Suchenia
Teaser
Our Employee StoriesContent Type
Tst BlogPublish date
04/26/2024
Summary
As part of our Inspiring Careers series, we are celebrating the uniqueness of our employees' career journeys. This series is all about learning more about the different ways our people have shaped the

Teaser
Our Employee StoriesContent Type
Tst BlogPublish date
04/16/2024
Summary
Welcome back to our exciting new series, where we uncovering the diverse careers of people working at Three! We want to celebratethe uniqueness of each individual’s career journey, sharing stories tha