Retail & Partner Quality Assurance Manager

Location: 450 Longwater Ave, Reading RG2 6GF + Hybrid working

Salary: Excellent basic salary plus bonus and benefits 

Working Hours: Full time 37.5 hours per week – Mon to Fri 

Duration: 12 month FTC

Who We Are 

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. 

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. 

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. 

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. 

Why VodafoneThree 

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. 

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. 

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. 

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. 

*Hybrid 

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. 

Line Manager for Retail and Partner advisor roles owning the overall accountability of Retail and Partner governance, compliance, and risk management.  

Facilitator of any independent audits and visits carried out by various external & internal Audit teams and visitors – BABT, GMS, OFCOM etc. 

Risk specialist for Retail and Indirect channels, actively and regularly engaging with multiple head office teams ensuring relevant risks are recorded and tracked with ambition to improvement. 

Develop and maintain working relationships with a number of internal and external stakeholders to deliver business outcomes. This role will be working autonomously and cross-functionally with the LCRA, Risk, H&S, Physical Security, Compliance, Go To Market, Retail Loss prevention Team and Retail field Team Mgt including senior RLT. 

To review, enhance and at times adapt the compliance strategy for our Retail teams and drive continuous improvements to improve compliance across the retail estate in line with business priorities and compliance findings. 

SME when involved in any Retail and Indirect related projects or initiatives where compliance is a factor, while remaining to be a voice for the channel(s) with effective decision making and influence.  

What you will be doing in the role. 

• Performs due diligence in all activities ensuring right governance forums are in place, keeps record and holds all parties accountable in delivering to outcomes. 

• Works collaboratively with Retail and Partner Leadership teams in ensuring retail demonstrate continuous improvement in regulated selling behaviours. 

• Continuously look for ways to improve the team’s impact to the business. 

• Accountable in ensuring the services offered by our outsourced partner are duly compliant as stipulated in the contract and identifies new measures as deemed fit for Three UK. 

• Monitor the compliance of the retail estate to ensure store teams and leadership teams are compliant and there is an effective level of monitoring in place to support our Device finance and ThreeUK. 

• Monitor the compliance of Indirect Partners to ensure compliance and adherence to regulatory guidelines set out by ThreeUK, FCA, OFCOM etc.  

The type of person we are looking for. 

• Proven track record as a people manager, leading teams across large organisations. 

• Experience of engaging and influencing at all levels, remotely and in person from 121 up to broadcast level audiences. 

• Strong stakeholder management experience, comfortable influencing multiple and various departments internally and externally, with experience of working in matrix or cross functional teams and have proven results in impacting directorate/organisational goals through development interventions. 

• Ideal candidate will be a Retail Compliance SME who will lead from the front for Retail and Partner channel to excel, with an understanding of Retail channel with knowledge of processes, campaigns and requirements of Retail stores and people.  

• Ability to work autonomously with effective decision making on behalf of the business, be able to identify and manage risks and provide solutions and have the drive to genuinely improve the business by confidently being a voice within own and wider teams to achieve business priorities and overall goals.  

• Ability to travel both to Green Park (Head Office), Retail Stores & Off-site meetings.  
   

What you'll receive in return…

• A performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
• A car allowance.
• 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
• Private Medical Insurance, Life Assurance and Income Protection
• Free mobile phone package & unlimited sim-card
• .... Plus lots more including wellbeing and learning & development benefits!