VMN Account & Product Manager

VodafoneThree: VMN Account & Product Manager (Growth Messaging Business)

Location: Newbury  *Hybrid working

Working Hours: Full time 37.5 hours per week –  Mon – Fri

Grade: 11

Hiring Manager: James Cullum

*Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
 

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

We’re creating something special. Vodafone and Three are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we are transforming the customer experience and building a best‑in‑class network for coverage, connectivity and reliability — delivering greater value and choice for the nation than ever before.

Within Wholesale, we are building a new business that will define the future of messaging, identity and digital communication services. As part of the Growth Business, we are scaling next‑generation messaging solutions including RCS, Verification and Virtual Mobile Numbers (VMN), working with global OTTs, digital platforms and fast‑growing new entrants to create new revenue streams and shape emerging market opportunities.

The Account & Product Manager for VMN (OTT) plays a pivotal role in driving the day‑to‑day commercial and product performance of VMN services. This role manages relationships with major OTT and digital partners, supports the commercialisation of VMN capabilities, ensures product readiness and performance, and contributes to scaling this fast‑growth portfolio.

You will be a dynamic individual contributor at the heart of building new digital propositions, growing VMN adoption, and enabling the next chapter of Vodafone Three’s innovation agenda.

Key Roles & Responsibilities:

Partner & Account Management (OTT & Digital Platforms)

• Manage day‑to‑day commercial and operational relationships with OTT partners, digital platforms, CPaaS providers and VMN customers.
• Serve as the primary point of contact for commercial discussions, performance queries, service issues and roadmap alignment.
• Monitor partner traffic, VMN utilisation, growth trends and commercial performance to identify opportunities for expansion.
• Support contract renewals, pricing reviews and commercial negotiations led by the Senior Commercial Manager.

Product Management & Growth

• Manage the lifecycle, performance and positioning of VMN products across OTT and digital channels.
• Work with Product, Technology and Commercial teams to support enhancements, new features and capability development.
• Analyse VMN performance data, customer behaviour and market trends to recommend improvements.
• Collaborate with the Senior Commercial Manager to shape value propositions and go‑to‑market activities for new VMN use cases.

Innovation & New Use‑Case Development

• Identify emerging opportunities across verification, identity, fraud prevention, customer engagement and OTT messaging experiences.
• Support concept testing, partner pilots and early‑stage product trials for VMN‑related services.
• Gather partner feedback to inform product development, roadmap decisions and commercial strategy.

Operational Excellence & Issue Management

• Monitor service performance across routing, delivery, availability and VMN behaviour.
• Triage partner‑reported issues, collaborating with technical teams to support timely and high‑quality resolution.
• Maintain operational dashboards and structured reporting covering VMN KPIs and partner performance.
• Support readiness and testing for new features, channels, API enhancements or platform improvements.

Cross‑Functional Collaboration

• Work closely with Sales, Product, Technology, Operations, Billing, Security and Regulatory teams to ensure efficient end‑to‑end delivery.
• Represent partner and customer needs internally to shape commercial, technical and operational decisions.
• Provide insight for investment cases, business plans and new initiative proposals within the Growth portfolio.

Job Requirements, Knowledge & Experience

• Experience in telecoms, messaging, OTT, CPaaS, digital platforms or adjacent technology sectors.
• Understanding of virtual mobile number technology, identity services, digital messaging or related commercial models.
• Strong account management or product management experience with external partners or customers.
• Analytical capability and experience working with product KPIs, performance dashboards and data‑led insights.
• Strong communication and stakeholder management skills.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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