VodafoneThree - Continuous Improvement Manager

VodafoneThree - Continuous Improvement Manager
Location: Newbury + Hybrid
Working Hours:  Full time 37.5 hours per week – Mon to Fri

*Hybrid 

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team. 

Who We Are 

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. 

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. 

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. 

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. 

Why VodafoneThree 

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. 

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. 

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. 

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. 

Join our UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.  

We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.

There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.

As Continuous Improvement Manager you'll lead a team of process designers embedded across three high volume workstreams: deployment, logistics and fibre. You're not here to write requirements you're here to model, govern and continuously improve the processes that make delivery possible at scale.

You'll own the full improvement cycle: from workload planning and process design through to monitoring adoption and feeding insights back into the next iteration. It's a role that blends rigorous methodology with pragmatic, sleeves-rolled-up execution.

To give you a sense of the scale, In 2026, 4,000 sites will be upgraded and 1,700 sites will be decommissioned, roughly double what we delivered last year. You’ll be managing process capacity and quality through one of the most ambitious network programmes in UK telecoms history.

What you'll do

Resourcing & Capacity Management

• Lead, plan, and prioritise work across a team of process designers, matching people to transformation programmes by skill set and development need.
• Manage the team's capacity against a high-volume delivery backlog, making clear calls on sequencing and trade-offs.
• Provide direct line management, including hands-on support and structured work assignment for team members at different levels.

Process Governance & Standards

• Own and evolve the process governance framework — ensuring processes are documented, controlled, and compliant with enterprise standards and regulatory obligations.
• Set the standards and lead process modelling and design using BPMN 2.0, SIPOC and value stream mapping to define and optimise end-to-end workflows.
• Ensure processes defined by the process designers are fit for purpose and adhere to regulatory requirements and obligations.
• Drive automation and simplification opportunities; apply continuous improvement to the Continuous Service Improvement team's own ways of working, not just the programmes it supports.
• Monitor adherence through assessments and audits; track non-compliance and drive corrective actions through to closure with process owners.

Change Adoption Monitoring

• Track adoption rates of implemented process changes across delivery teams and workstreams.
• Analyse deficiencies, emerging requirements and behavioural patterns to identify where improvements aren't landing.
• Feed structured insight back into the improvement cycle — closing the loop between design and real-world performance.

Who you are:

• Proven experience leading process improvement and service optimisation in complex, high-throughput operational environment, ideally in technology, infrastructure or communications.
• Strong command of process governance and controlled change: you understand what good looks like and can build frameworks that scale.
• Hands-on process modelling skills (BPMN 2.0, SIPOC, value stream mapping) — this is not a purely strategic role.
• Line management experience, including the ability to develop and support team members who need closer direction alongside high performers.
• Change management capability — not as a dedicated specialism, but enough to drive adoption and navigate resistance in a fast-moving programme.
• Strong stakeholder engagement and facilitation skills; able to influence without authority across functions and seniority levels.
• Comfortable with ambiguity and able to translate complex, shifting operational challenges into structured, actionable solutions.

Worried that you don’t meet all the desired criteria exactly?  

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. 

Closing Date: 19/06/2026

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

 #VodafoneThree