VodafoneThree Product Lead - Inlife

Location: Newbury + *Hybrid

Working hours: Full time 37.5 hours per week – Mon to Fri

*Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life. 

The Product Lead – In-Life is a senior individual contributor responsible for owning and optimising defined areas of Three Mobile’s in-life Pay Monthly and Pay As You Go product portfolio. Working closely with the In-Life Product Manager, the role supports the end-to-end management of in-life products, driving day-to-day performance, customer experience improvements, and continuous optimisation. 

Operating in an agile environment at the intersection of CX, Commercial, and Technology, the Product Lead plays a key role in optimisation, performance reporting, and transformation support, while helping to elevate product management standards across Three. 

What you’ll do

Product Development & In-Life Management 

• Own the lifecycle of assigned in-life products, journeys, or initiatives, from backlog prioritisation through delivery, optimisation, and performance management. 

• Support the In-Life Product Manager in the end-to-end ownership of the in-life portfolio, including Pay Monthly, Pay As You Go, eSIM, Smartwatch Connectivity, Roaming, and Value-Added Services. 

• Ensure assigned products and initiatives are aligned to the wider portfolio strategy and Three Mobile’s commercial and customer objectives. 

• Work in an agile set-up to deliver incremental product improvements, balancing speed, quality, and operational stability. 

Commercial Performance & Customer Outcomes 

• Monitor and drive commercial performance across assigned product areas, optimising pricing, offers, and journeys to improve conversion, retention, attach rates, and cost efficiency. 

• Identify and deliver opportunities to enhance customer experience, reduce complaints, and improve service outcomes. 

• Use agile and test-and-learn techniques to experiment, iterate, and improve customer engagement and partner offerings. 

Reporting, Insights & Performance Management 

• Be accountable for comprehensive in-life product performance reporting, covering commercial KPIs, channel impacts, customer experience, complaints, and operational health metrics. 

• Translate data and insights into clear recommendations and prioritised actions for the In-Life Product Manager and senior stakeholders. 

• Proactively identify trends, risks, and opportunities, ensuring transparency and early escalation where required. 

Transformation & Migration Support (3nV) 

• Act as an in-life product SME for transformation programmes, including 3nV, supporting testing, journey validation, configuration, and readiness on the Vodafone platform. 

• Work closely with transformation, technology, and CX teams to assess in-life impacts, dependencies, and risks. 

• Help ensure continuity of product performance and customer experience throughout migration, proactively identifying and mitigating issues. 

Cross-Functional Delivery & Governance 

• Collaborate with CX, Technology, Operations, Finance, Legal, and Channel teams to deliver in-life product changes and manage cross-functional dependencies. 

• Contribute to governance forums, providing clear updates on delivery progress, risks, performance, and outcomes. 

• Support effective decision-making through strong product input and evidence-based recommendations. 

Senior Stakeholder Engagement 

• Provide regular, clear updates to the In-Life Product Manager and Three Mobile leadership on product performance, delivery progress, and customer impact. 

• Ensure transparency of priorities, decisions, and outcomes, building trust and credibility in product management. 

Who you are 

• Proven experience in a product management or product lead role within a complex, customer-facing environment (telecoms, digital, or subscription businesses preferred). 

• Strong understanding of in-life product management, including performance optimisation, CX, and operational considerations. 

• Experience working in agile delivery teams and cross-functional environments. 

• Strong analytical capability, with experience owning performance reporting and translating data into action. 

• Confident stakeholder management skills, with the ability to influence without authority. 

• Experience working on mobile, connectivity, or value-added services products. 

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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