Campaign Specialist

Campaign SpecialistLocation: Newbury + (*Hybrid/*Homebased Working) 
Working hours: Full time 37.5 hours per week. 
Grade: DR2/ 9   
 
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. 

Who We Are 

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. 

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. 

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.  

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. 

Why VodafoneThree 

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. 

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. 

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. 

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.  

We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.

There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.

This role will support the Campaign Manager to operationalise customer base outbound and inbound strategies, defining the delivery plan for strategic initiatives, owning the requirements definition, and briefing for all channel / execution teams both in and outside of the Trading teams.  The role engages, influences and briefs cross functional teams (GTM, Marketing, Online, Retail, Contact Centre, CVM teams etc.) on the Contract Voice customer base programmes and coordinates the delivery effort attending planning, GTM forums, online team sprint meetings, etc. 

It also entails scoping and briefing the technical campaign delivery requirements for Customer Communications (Marketing) that have complex delivery elements such as personalisation and automation requirements in creative, messaging and offers. It is responsible for understanding the impact of and responding to any changes in campaign proposition, offers/pricing, channel capability, channel issues / outages which will impact the squad programmes / activity. You will be responsible for final campaign sign off across channels and give final approval for deployment.

What you’ll do 

• Brief, coordinate, and engage with cross‑functional teams to support the delivery of customer base programmes and activities.
• Develop and share delivery plans and progress updates to support the Campaign Manager in business-wide and senior leadership forums.
• Analyse campaign performance and report the impact against forecasts back to the business.
• Identify opportunities to improve programme performance and drive continuous enhancements in delivery.
• Play an active role within the Trading function, working within an agile model to ensure rapid definition and delivery of initiatives.
• Conduct commercial analysis for campaigns—such as device launches—to assess opportunities, required investment, and funding needs.

Who you are   

• Experience delivering complex multi‑channel and omni‑channel customer value programmes across outbound and inbound communication channels.
• Strong technical capability in delivering automated and personalised customer communications.
• Skilled in stakeholder management and influencing at all levels, with experience working in matrixed and cross‑functional teams.
• CRM and/or growth/value management experience within B2C organisations or agency environments.
• Experience working in an agile delivery model, using Jira for workflow management, with desirable knowledge of Adobe Campaign.

Worried that you don’t meet all the desired criteria exactly?  

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

 #VodafoneThree