Commercial Performance Analyst

Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

What the role is all about…

The Digital team is accountable, not only for our digital product, performance and experiences but also informing, influencing and driving the wider business to become a truly digital company that is a benchmark for our industry and beyond.

Three has long been an innovator and disruptor within the industry and that’s an area we will continue to drive. We are on a journey and the next 2-3 years will be an exhilarating ride while we roll-out the UK’s fastest 5G network, implement our new technology and launch our new journeys while at the same time bring some very exciting products to market. We want to have the most intuitive, simple and easy to use digital experiences and we want customers to feel recognised, cared for and appreciated.  

Three UK is a company on a mission to change and grow - it is a fast-paced environment, and while our organisation is not at the scale of some of our competitors (we think that’s a good thing), it provides agility and a refreshing level of freedom and creativity with the opportunity to gain a breadth of experience

Using the Adobe suite and analytics tools, you will drive change by providing analysis, recommendations and reporting on performance and customer behaviour to drive trading and development changes to our digital channels. You will engage with stakeholders to understand priorities and support on answering ad-hoc queries as well as providing self-generated insights.

The Commercial Performance Analyst within Digital is essential to enabling the Sales teams to drive revenue at scale efficiently and strategically

What you’ll be doing…

• Undertake website / app and customer analysis to evaluate success and deliver actionable insights to drive trading performance.
• Support and connect with the trading team with ad hoc queries to support analysis, forecasting and commercial trading performance.
• Proactively identify opportunities for sales growth, cost reduction and experience enhancements that are accretive to the Digital team's roadmap.
• Determine most important KPIs to track aligned to commercial objectives.
• Translate data into visualisations, metrics, and goals.
• Demonstrate compelling storytelling; an ability to tell a complex narrative clearly to influence the audience to act on it.
• Collaborate with the Digital Implementation team and product teams to create, manage, and enforce digital analytics tagging standards to ensure robust and consistent data is captured for analysis.
• Agile ways of working to be able to prioritise multiple requests across several areas.
• Ensure there is a thorough understanding of all digital sales journeys and offer recommendations on how to improve, measure and track.

What you'll ideally bring...

• Strong quantitative analytical skills, critical thinker with a customer-centric approach with experience in web/app analytics, such as Adobe Analytics.
• Effective communication, influencing and presentation skills.
• Experience in UX analytics tools, e.g. Decibel, Content Square, Clicktale,
• Experience in ecommerce in an Agile environment.
• Knowledge of Business Intelligence tools, preferably Tableau.

What you'll receive in return…

• Salary range for this role starts at £59,120, and exact salary will differ by job and experience
• A car cash allowance, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary
• Hybrid working between your home (2-3 days a week) and our Reading HQ office at Green Park (2-3 days a week)
• 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
• Private Medical Insurance, Life Assurance and Income Protection
• Free mobile phone package & unlimited sim-card
• On-site car parking (including electric!)
• .... Plus lots more including wellbeing and learning & development benefits!

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Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

Excluding retail, our core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.