Employee Relations Specialist

Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

To provide professional, commercial and specialist employee relations advice and coaching to our people managers and stakeholders across the broader People team and business to deliver business objectives and operational outcomes.  

The SME ensures our people experiences are aligned to our business strategy, policies, precedents, compliance and legislative requirements. As a result, knowledge of Three’s broader People Policies and processes is also required. 

The ER Specialist manages a variety of complex and high risk cases including disciplinary, grievance, whistleblowing, sickness absence and capability, performance, appeals, early conciliation and Employment Tribunal claims. The role is responsible for the delivery of consultation for business change projects including restructures/redundancy (individual and collective), TUPE (in and out) and changing terms and conditions. This varied role also manages the delivery of ER related projects, policy updates and initiatives for continuous improvement. 

What you will be doing in the role.

• Manage highly complex and high-risk cases including; disciplinary, grievance, sickness, capability, appeals, whistleblowing, early conciliation, settlement agreements/COT3 and Employment Tribunals.
• Risk assess ER related issues and projects, providing clear and viable options for business consideration, whilst developing training courses to meet identified needs to improve performance and meet business requirements.  
• Delivery of individual and collective consultation for business change projects across organisation including redundancy, TUPE and changes of terms and conditions. 
• Using ER data (including data manipulation on Excel), identify trends/ insights to meet stakeholder needs, story-telling and identify opportunities for proactive intervention.
• Identifies shortcomings in existing processes, systems and procedures, then collaborates with stakeholders to drive continuous improvement.  
• Manage relationships with key internal customers and act as their business partner, while typically using support teams to ensure client satisfaction.

What we are looking for.

• Experience in Employee Relations, including the management of complex & high-risk cases.
• Experience in managing consultation requirements for business change projects.
• Experience in identifying, assessing and managing risk using excellent communication skills and technical guidance.

What you'll receive in return…

• A performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary
• Hybrid working between your home (2-3 days a week) and our Reading office (2-3 days a week)
• 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
• Private Medical Insurance, Life Assurance and Income Protection
• Free mobile phone package & unlimited sim-card
• .... Plus lots more including wellbeing and learning & development benefits!

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

Excluding retail, our core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.