Tactical Planning Analyst (Fixed Term)
- Operations
- Full-time
- 37.5
- Three UK
- Glasgow
This vacancy has now expired. Please see similar roles below...
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
The Tactical Planning Analyst will support the production and delivery of scheduling and tactical planning across our inhouse contact centre to help deliver on Contact Centre KPI’s. Supporting UK planning and Partner Management teams drive the right level of performance, efficiency, and customer experience. This role will combine elements of regular daily activity as well as ad hoc activity, which will be driven by challenges or opportunities that present to the operation.
What you will be doing in the role.
- Production of all relevant Inhouse team schedules including shrinkage management, both long & short term and own production of tactical planning for inhouse teams; helping to identify gaps and take actions on producing overviews and identifying areas of opportunity to drive performance improvement.
- Own relationships with inhouse Operations Managers and Team Leaders.
- Shrinkage/offline time management & shrinkage auditing.
- Produce long term schedules for relevant teams in line with schedule release period, including all pre planned shrinkages. Produce weekly performance outlook views, identifying performance hotspots and identifying opportunities for shift movement and or OT. Produce previous day performance insight where required. Work with Demand Planners to produce proposals for recruitment plans and new rotations for shift reviews.
- Own all necessary Genesys WFM Admin for onshore teams - rotations, shrinkages etc as well as maintain Outlook mailbox for requests that come to the team.
- Provide Governance reviews of Offshore Partners IDPs and highlight where performance is expected to be poor and link in with offshore teams and peers to deliver a collective planning approach.
- Create, develop, and deliver analysis to a wide range of stakeholders, ensuring high levels of communication & interaction. Where necessary, deliver on the day or previous day analysis
- Challenge and improve ways of working, highlighting non-value-add activities, to drive efficiency.
- Attend & contribute to relevant meetings with stakeholders across Planning, Operations, Support Teams, and Clients.
The type of person we are looking for.
- Excellent planning, organisational and analytical skills - producing reports, providing insight, identifying route cause. Planning experience is desirable, particularly in a scheduling and RTA environment, however full WFM training will be provided.
- Excellent MS office application knowledge including Excel & PowerPoint, alongside Workforce management systems - Genesys WFM is desirable. An understanding of workforce management processes and principles, including the Planning Cycle is desired.
- Self-motivated and professional individual; can do attitude and growth mindset and willingness to learn, with excellent attention to detail, with the ability to build relationships & networks and communicate strongly both written and verbally.
- Excellent problem solving - challenge assumptions, ways of doing things and makes improvement, whilst being able to work on own initiative and without supervision, whilst integrating and working collaboratively within the wider Planning team.
- Strong numerical background and good understanding of call centre type statistics and systems.
What you'll receive in return…
- A performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary
- Hybrid working between your home (2-3 days a week) and our Glasgow office (2-3 days a week)
- 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
- Private Medical Insurance, Life Assurance and Income Protection
- Free mobile phone package & unlimited sim-card
- .... Plus lots more including wellbeing and learning & development benefits!
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.
Excluding retail, our core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.
The benefits
Up to 28 days of annual leave plus 3 personal days
Annual bonus
Income Protection
Private Medical Insurance
Wellbeing and learning & development initiatives
Company Pension Scheme
Life Assurance
Three Celebrates – monthly & annual awards
Brand new smartphone & unlimited data plan
Related roles
Salary
Location
Loughborough , gb
Working Hours
37.5
Job Family
Retail Customer Advisor
Location
Loughborough
Brand
Three UK
Job Type
Full-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
42adafa7-c384-4943-989e-6903186f9473
Expiry Date
01/01/0001
Author
Callum JonesAuthor
Callum JonesSalary
Location
Norwich, gb
Working Hours
24
Job Family
Retail Customer Advisor
Location
Norwich
Brand
Three UK
Job Type
Part-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
7fe48580-07db-4ea5-b381-9f2ae8043eac
Expiry Date
01/01/0001
Author
Callum JonesAuthor
Callum JonesSalary
Location
Wolverhampton, gb
Working Hours
37.5
Job Family
Retail Customer Advisor
Location
Wolverhampton
Brand
Three UK
Job Type
Full-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
f86a0184-4a23-4f23-85c4-593e2b04d02f
Expiry Date
01/01/0001
Author
Callum JonesAuthor
Callum JonesThe benefits
Private Medical Insurance
Three Celebrates – monthly & annual awards
Wellbeing and learning & development initiatives
Brand new smartphone & unlimited data plan
Company Pension Scheme
Up to 28 days of annual leave plus 3 personal days
Life Assurance
Income Protection
Annual bonus
Some of our roles
Salary
Location
Loughborough , gb
Working Hours
37.5
Job Family
Retail Customer Advisor
Location
Loughborough
Brand
Three UK
Job Type
Full-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
42adafa7-c384-4943-989e-6903186f9473
Expiry Date
01/01/0001
Author
Callum JonesAuthor
Callum JonesSalary
Location
Norwich, gb
Working Hours
24
Job Family
Retail Customer Advisor
Location
Norwich
Brand
Three UK
Job Type
Part-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
7fe48580-07db-4ea5-b381-9f2ae8043eac
Expiry Date
01/01/0001
Author
Callum JonesAuthor
Callum JonesSalary
Location
Wolverhampton, gb
Working Hours
37.5
Job Family
Retail Customer Advisor
Location
Wolverhampton
Brand
Three UK
Job Type
Full-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
f86a0184-4a23-4f23-85c4-593e2b04d02f
Expiry Date
01/01/0001
Author
Callum JonesAuthor
Callum JonesSalary
Location
Cambridge , gb
Working Hours
37.5
Job Family
Retail Lead Store Manager
Location
Cambridge
Brand
Three UK
Job Type
Full-time
Description
Builds a high performing team by ensuring that the team is focused, motivated and inspired to achieve team objectives. Specifically, creates a positive team culture; for example, ensuring others follo
Reference
4902bcba-ed93-4752-bbfa-00a385ded49d
Expiry Date
01/01/0001
Author
Callum JonesAuthor
Callum JonesSalary
Location
Croydon, gb
Working Hours
30
Job Family
Retail Customer Advisor
Location
Croydon
Brand
Three UK
Job Type
Full-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
bffefe73-3dd1-4066-a6e9-e0aecb421db1
Expiry Date
01/01/0001
Author
Emily PreeceAuthor
Emily PreeceSalary
Location
Eastleigh, gb
Working Hours
16
Job Family
Retail Customer Advisor
Location
Eastleigh
Brand
Three UK
Job Type
Part-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
216f7daf-a9ba-422f-9530-1435488af57d
Expiry Date
01/01/0001
Author
Bethany StratfordAuthor
Bethany StratfordSalary
Location
Guildford, gb
Working Hours
30
Job Family
Retail Customer Advisor
Location
Guildford
Brand
Three UK
Job Type
Full-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
ebe57b7d-629f-4630-92f3-b5b614dca41c
Expiry Date
01/01/0001
Author
Bethany StratfordAuthor
Bethany StratfordSalary
Location
Bristol, gb
Working Hours
20
Job Family
Retail Customer Advisor
Location
Bristol
Brand
Three UK
Job Type
Part-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
73f821dc-3982-4e28-9801-b4a130c60287
Expiry Date
01/01/0001
Author
Emily PreeceAuthor
Emily PreeceSalary
Location
Weymouth, gb
Working Hours
16
Job Family
Retail Customer Advisor
Location
Weymouth
Brand
Three UK
Job Type
Part-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
876a9aea-4c75-46f1-8527-47dd9999fd14
Expiry Date
01/01/0001
Author
Emily PreeceAuthor
Emily PreeceSalary
Location
Aberystwyth, gb
Working Hours
24
Job Family
Retail Customer Advisor
Location
Aberystwyth
Brand
Three UK
Job Type
Part-time
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
d02ed1f5-b2a0-4fc8-958d-afd7d84f9610
Expiry Date
01/01/0001
Author
Emily PreeceAuthor
Emily PreeceOur latest thinking

Teaser
Our Employee StoriesContent Type
ArticlePublish date
02/04/2025
Summary
We know it can take a lot to make that first step and talk about mental health, which is why at Three, we have Mental Health First Aiders. Your mental health plays an important part in your overall W

Teaser
Our Inclusive cultureContent Type
ArticlePublish date
01/23/2025
Summary
On Monday, our colleagues across our Retail Stores and Head Office have come together today in support of Samaritans Brew Monday ☕ - A reminder to 'Take Three' and use the time it takes to brew a cup
Teaser
Our Employee StoriesContent Type
ArticlePublish date
01/22/2025
Summary
We're starting the New Year with the new season of Inspiring Careers featuring a diverse line-up of interviewees offering fresh perspectives on hashtag #LifeAtThree.Juliet Callaghan spoke to Catherine

Teaser
Our Inclusive cultureContent Type
ArticlePublish date
10/17/2024
Summary
On Saturday 20 July in Glasgow, 22 of our people took part in the Glasgow Pride march. We also joined the Reading Pride march on Saturday 7th September, where 14 people took part, with people from d
Teaser
Our Employee StoriesContent Type
ArticlePublish date
10/11/2024
Summary
In this edition of 'Inspiring Careers', Juliet Callaghan interviews Anil Darji, Chief Network Architect. 🌐 what being a network architect entails 🚀 how he started his career 🎯 what his best career
Teaser
Our Employee StoriesContent Type
ArticlePublish date
08/29/2024
Summary
Check out our most recent edition of our hashtag #InspiringCareers, where we shine a spotlight on Craig Dennis.Craig gives us an insight into:🤩How he got into Three and his progression up through the

Teaser
Our Inclusive cultureContent Type
ArticlePublish date
08/08/2024
Summary
Thursday 18 July, marked the start of South Asian Heritage month which runs until Saturday 17 August. It is a time where the diversity of South Asian history and culture is celebrated, and we’re intro

Teaser
Our Inclusive cultureContent Type
ArticlePublish date
07/17/2024
Summary
As the Co-Chair of the accessibility network at Three UK over the course of this year, I've had the opportunity to learn more and deepen my understanding around the multifaceted nature of Accessibilit
by
Kalina Suchenia
Teaser
Our Employee StoriesContent Type
Tst BlogPublish date
04/26/2024
Summary
As part of our Inspiring Careers series, we are celebrating the uniqueness of our employees' career journeys. This series is all about learning more about the different ways our people have shaped the

Teaser
Our Employee StoriesContent Type
Tst BlogPublish date
04/16/2024
Summary
Welcome back to our exciting new series, where we uncovering the diverse careers of people working at Three! We want to celebratethe uniqueness of each individual’s career journey, sharing stories tha