VodafoneThree - International Roaming Specialist

VodafoneThree -  International Roaming Specialist
Location: Newbury  + *Hybrid working
Working Hours: Full time 37.5 hours per week –  Mon – Fri
Grade: 10
Hiring Manager: Chris Simmons

*Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.

There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.

VodafoneThree Wholesale has entered a once-in-a-generation opportunity to redefine the UK connectivity market. Our newly merged business brings together the scale, innovation, network strength and market expertise of two industry leaders — creating the most advanced mobile network in the UK and unlocking bold new possibilities for our customers.

We’re building a brand-new Wholesale leadership team to set and deliver an ambitious wholesale strategy that drives sustainable growth, launches new revenue streams, forges powerful partnerships and delivers on customer experience. These roles are at the forefront of shaping our market position and ensuring our network advantage translates into commercial success at a pivotal moment for the market and VodafoneThree.

The Roaming & Interconnect team are responsible for managing VodafoneThree’ s commercial relationship with 3rd party operators and Group Roaming Services for Interconnect & Roaming services. As the International Roaming Specialist, you will be a fundamental part of the Roaming Operations team responsible for the operational success and quality of VodafoneThrees roaming products combined with providing a high-quality roaming experience for our +30 million customers travelling abroad, whilst also delivering exceptional service to millions of inbound visitors on our networks.

• Test and launch new VoLTE, 5G and core services, including Commercial Launch, thereby expanding VodafoneThrees global service footprint
• Update International Roaming Agreements ensuring technology neutrality and compilation of VoLTE Annex (C14)
• Manage roaming operational incidents and their resolution for VodafoneThree, MVNO and inbound roaming customers in collaboration with vendors and technical teams where appropriate
• Provide input and support for projects that touch roaming ensuring no disruption to service and quality
• Update the Advice of Charge messages for VodafoneThree and MVNO customers as required
• Modify customers to the preferred roaming partners based on volume / financial/ commercial commitment
• Update International Roaming Agreements ensuring technology neutrality and compilation of VoLTE Annex (C14)

• Experienced International Roaming Specialist or with relevant experience in Operations or Network Engineering roles
• Strong operational understanding of core network technologies including SS7, IP, CAMEL, IMS, VoLTE, 5G, TADIG and related systems
• Ability to interpret and analyse network performance KPIs and service metrics
• Delivery-focused, with the credibility and confidence to engage and influence stakeholders
• Excellent attention to detail, strong multitasking capability, and effective communication skills, with a continuous improvement mindset
• Comfortable working and developing relationships with a variety of teams and stakeholders within VodafoneThree.

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
 

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
 

Recruiter Name:  Kirsty Fagan              

Recruiter Email:  kirsty.fagan@three.co.uk

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

 #VodafoneThree