VodafoneThree - Knowledge Manager Product Owner

VodafoneThree - Knowledge Manager Product Owner

Location: Stoke + *Hybrid working 

Working Hours: Full time 37.5 hours per week – Mon – Fri 

Grade: 11

Hiring Manager: David Watson

*Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team. 

Who We Are 

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. 

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. 

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. 

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. 

Why VodafoneThree 

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. 

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. 

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. 

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. 

Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference. 

We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.  

There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity. 

The Knowledge Management Product Owner (KM PO) is accountable for the strategy, roadmap, and operational success of the organisation’s Knowledge Management (KM) platforms. Leading a team of Knowledge Product Specialists, this role ensures that knowledge solutions enable business outcomes, scale effectively, and integrate seamlessly across the wider systems landscape.

Reporting into the Senior Systems Product Manager, the KM Product Owner acts as the primary interface between business stakeholders, the Systems Product Ownership (PO) team, and technology partners—translating business needs into clear, prioritised, and technically actionable requirements.

What you’ll do 

• Own the product strategy and roadmap for VodafoneThree applications (Yext & SCIO), defining and delivering Knowledge Management (KM) capabilities aligned to business objectives, enterprise architecture, and digital transformation goals.
   
• Ensure KM platforms drive operational efficiency, customer experience, and regulatory compliance, continuously assessing performance, emerging technologies, and industry best practices to evolve the roadmap.
   
• Act as Product Owner for KM platforms, accountable for backlog prioritisation, feature definition, and delivering measurable business value.
   
• Own and govern business requirements, ensuring they are clearly defined, prioritised, and aligned to wider system initiatives, while acting as the bridge between business and technical teams.
   
• Provide functional and technical sign-off and partner with delivery teams to ensure solutions are delivered on time, within scope, and to agreed quality and performance standards.

• Significant experience in Product Owner, Product Manager, or Systems Product roles
• Experience working with Knowledge Management platforms (e.g. content, search, AI-assisted knowledge, self-service, or case management tools)
• Experience operating within large-scale or enterprise system landscapes
• Background working closely with engineering, architecture, and operations teams

Worried that you don’t meet all the desired criteria exactly?  

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. 

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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