VodafoneThree - Three Mobile Product Specialist - Regulated Products

Location: Newbury + *Hybrid

Working hours: Full time 37.5 hours per week – Mon to Fri

*Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life. 

The Regulated Product Specialist is a hands-on product role supporting Three Mobile’s Regulated Products portfolio, including Accessory Financing and Connected Products Insurance. The role ensures day-to-day product performance, regulatory compliance, and accurate reporting, while helping deliver improvements to the customer journey and supporting commercial outcomes. 

Working closely with the Regulated Product Manager, the role contributes to embedding compliant-by-design principles, resolving product issues, and supporting key initiatives across Finance and Insurance. 

This is a flexible, execution-focused role suitable for a team player who can operate across both product areas as needed. 

What you’ll do

Product Execution & Issue Resolution 

• Support the day-to-day management of regulated products (Financing and Insurance). 

• Identify, investigate, and resolve product-related issues, ensuring minimal impact on customers, operations, or channels. 

• Work closely with Technology, Risk, Operations, and Vendor teams to ensure issues are addressed quickly and accurately. 

Compliance & Regulatory Support 

• Help ensure products comply with FCA and relevant telecoms regulations at all times. 

• Support the embedding of compliant-by-design principles across processes, customer journeys, and product changes. 

• Assist in audits, regulatory reviews, and internal checks as required. 

Reporting & Performance Tracking 

• Produce and maintain accurate reporting on product performance, commercial outcomes, complaints, and regulatory metrics. 

• Ensure all reporting is delivered on time and clearly communicates key insights to the Regulated Product Manager. 

• Flag trends, risks, or compliance issues early to support timely intervention. 

Delivery & Change Support 

• Support delivery of product enhancements, fixes, and optimisation initiatives for both Financing and Insurance products. 

• Assist with testing, user acceptance, and post-release checks to ensure products work as expected. 

• Contribute to agile delivery processes, backlog refinement, and prioritisation of key in-life changes. 

Teamwork & Stakeholder Collaboration 

• Act as a reliable and flexible team player, supporting the Regulated Product Manager and colleagues across both product areas. 

• Work closely with Commercial, Regulatory, Risk, Technology, Operations, and Vendor teams to deliver agreed outcomes. 

• Provide clear updates on tasks, risks, and issues to ensure transparency and smooth deliver

Who you are 

• Experience in product, operations, or regulated product support roles, ideally in Finance, Insurance, Telecoms, or Digital Services. 

• Strong problem-solving skills and ability to resolve product or operational issues. 

• Understanding of regulatory requirements (FCA or other relevant frameworks) and compliance processes. 

• Experience producing accurate reports and tracking KPIs. 

• Team player with strong collaboration skills, able to work across multiple functions 

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
 

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

 #VodafoneThree