VodafoneThree - Regulatory Manager
VodafoneThree - Regulatory Manager
Location: Speechmark (London) + *Hybrid working
Working Hours: Full time 37.5 hours per week – Mon – Fri
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
- Provide timely, accurate regulatory advice across the entirety of VodafoneThree’s business. Interpret and apply Ofcom, CMA, and other regulatory requirements to commercial, network, and strategic initiatives. Review propositions, operational processes, and contractual or technical documentation to ensure compliance and alignment with regulatory expectations.
- Coordinate and contribute to responses to regulatory consultations and information requests from Ofcom, CMA, DSIT, and other authorities. Gather evidence, analyse proposals, draft submissions, and maintain an internal register of policy positions, commitments, and follow-up actions.
- Support regulatory representation within internal governance forums (e.g. pricing, product, network, or competition reviews). Ensure that regulatory considerations are embedded into decision-making processes and that appropriate assurance, documentation, and sign-off procedures are in place.
- Monitor new and emerging developments across Ofcom, CMA, DSIT, and UK Government regulation — including consumer protection, network security, and digital markets frameworks. Summarise implications, assess potential business impact, and provide concise updates to senior and operational stakeholders.
- Represent VodafoneThree in working-level engagements with Ofcom, CMA, DSIT, and industry bodies. Present factual evidence, clarify positions, and coordinate follow-ups to advance VodafoneThree’s policy and regulatory objectives in line with strategic priorities. Work closely with the Government Affairs team to align regulatory advocacy with wider public-policy and lobbying strategies, supporting campaigns for legislative or regulatory change where required.
- Deliver briefings and learning sessions across commercial, network, legal, and operational teams to build understanding of regulatory obligations, promote best practice, and strengthen compliance culture.
- Identify and implement process and governance improvements that enhance regulatory assurance, improve efficiency, and ensure consistent application of regulatory standards across all business functions.
- Strong understanding of UK telecommunications, consumer, and digital regulation — including Ofcom’s General Conditions, the Telecoms Security Act, the Online Safety Act, the CMA’s consumer protection framework, the DMCC Act, and relevant network and security obligations.
- Experience supporting or leading responses to regulatory consultations, information requests, or investigations, and maintaining constructive working relationships with regulators and government departments, exerting influence to obtain positive outcomes.
- Proven ability to interpret legal, regulatory, and technical requirements across a variety of policy areas, developing clear, practical advice and mitigation strategies, which account for regulatory, operational, and reputational risk.
- Skilled in collaboration— able to work confidently across legal, policy, commercial, technical, and external-affairs functions to deliver aligned outcomes.
- Experience working directly within, or engaging extensively with, a regulatory authority such as Ofcom, CMA, or Government departments such as DSIT. A solid regulatory, legal, policy, or economics background is highly desirable.
.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
#VodafoneThree
Related roles
Salary
Location
Kilmarnock, gb
Working Hours
12
Job Family
Retail Customer Advisor
Location
Kilmarnock
Brand
Three UK
Job Type
Part-time
Requisition Grade
Grade G Customer Advisor
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
9aa0d671-2cc3-4f95-85a3-d23339e6cefa
Expiry Date
01/01/0001
Author
Amna FarooqAuthor
Amna FarooqSalary
Location
London, gb
Working Hours
16
Job Family
Retail Customer Advisor
Location
London
Brand
Three UK
Job Type
Part-time
Requisition Grade
Grade G Customer Advisor
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
affdd42a-184d-410c-9363-4784a44fd02b
Expiry Date
01/01/0001
Author
Lisa SmithAuthor
Lisa SmithSalary
Location
Dumfries, gb
Working Hours
16
Job Family
Retail Customer Advisor
Location
Dumfries
Brand
Three UK
Job Type
Part-time
Requisition Grade
Grade G Customer Advisor
Description
What you’ll doAs a Retail Customer Advisor, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and you
Reference
e6b18d29-1447-4ece-bc0b-1dddeb44b12f
Expiry Date
01/01/0001
Author
Shannen MackenzieAuthor
Shannen MackenzieSome of our roles
Salary
Location
Kilmarnock, gb
Working Hours
12
Job Family
Retail Customer Advisor
Location
Kilmarnock
Brand
Three UK
Job Type
Part-time
Requisition Grade
Grade G Customer Advisor
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
9aa0d671-2cc3-4f95-85a3-d23339e6cefa
Expiry Date
01/01/0001
Author
Amna FarooqAuthor
Amna FarooqSalary
Location
London, gb
Working Hours
16
Job Family
Retail Customer Advisor
Location
London
Brand
Three UK
Job Type
Part-time
Requisition Grade
Grade G Customer Advisor
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
affdd42a-184d-410c-9363-4784a44fd02b
Expiry Date
01/01/0001
Author
Lisa SmithAuthor
Lisa SmithSalary
Location
Dumfries, gb
Working Hours
16
Job Family
Retail Customer Advisor
Location
Dumfries
Brand
Three UK
Job Type
Part-time
Requisition Grade
Grade G Customer Advisor
Description
What you’ll doAs a Retail Customer Advisor, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and you
Reference
e6b18d29-1447-4ece-bc0b-1dddeb44b12f
Expiry Date
01/01/0001
Author
Shannen MackenzieAuthor
Shannen MackenzieSalary
Location
Glasgow, gb
V3 Requisition Grade
10
Working Hours
37.5
Job Family
Operations
Head office tagging
Business
Location
Glasgow
Brand
VodafoneThree
Job Type
Full-time
Requisition Grade
Grade D - R3
Description
Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisation
Reference
3fec645c-3e82-4491-9967-68a5452b5dd4
Expiry Date
01/01/0001
Author
Bethany StratfordAuthor
Bethany StratfordSalary
Location
Greenock, gb
Working Hours
30
Job Family
Retail Customer Advisor
Location
Greenock
Brand
Three UK
Job Type
Full-time
Requisition Grade
Grade G Customer Advisor
Description
What you’ll doAs a Retail Customer Advisor, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and you
Reference
06be9fc2-67e7-4639-841a-28b78ee1ba39
Expiry Date
01/01/0001
Author
Shannen MackenzieAuthor
Shannen MackenzieSalary
Location
Glasgow, gb
V3 Requisition Grade
6
Working Hours
37.5
Job Family
Operations
Head office tagging
Business
Location
Glasgow
Brand
VodafoneThree
Job Type
Full-time
Requisition Grade
Grade F - Hours Core - R2
Description
Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisation
Reference
246e445d-6434-4b4e-8bda-3c8912e04ee9
Expiry Date
01/01/0001
Author
Bethany StratfordAuthor
Bethany StratfordSalary
Location
Newbury, gb
V3 Requisition Grade
10
Working Hours
37.5
Job Family
Operations
Head office tagging
Consumer
Location
Newbury
Brand
VodafoneThree
Job Type
Full-time
Requisition Grade
Grade D - R2
Description
We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience a
Reference
28cf1048-e5dc-4225-85e6-828b5009b109
Expiry Date
01/01/0001
Author
Lisa SmithAuthor
Lisa SmithSalary
Location
Crewe, gb
Working Hours
16
Job Family
Retail Customer Advisor
Location
Crewe
Brand
Three UK
Job Type
Part-time
Requisition Grade
Grade G Customer Advisor
Description
What you’ll doAs a Retail Customer Advisor, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and you
Reference
aeeea838-26c7-485f-aacc-27667bc8ef46
Expiry Date
01/01/0001
Author
Shannen MackenzieAuthor
Shannen MackenzieSalary
Location
Stockport, gb
Working Hours
24
Job Family
Retail Customer Advisor
Location
Stockport
Brand
Three UK
Job Type
Part-time
Requisition Grade
Grade G Customer Advisor
Description
What you’ll doAs a Retail Customer Advisor, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and you
Reference
b25499be-10d0-493f-bc06-597ed3d0d043
Expiry Date
01/01/0001
Author
Shannen MackenzieAuthor
Shannen MackenzieSalary
Location
Huntingdon, gb
Working Hours
16
Job Family
Retail Customer Advisor
Location
Huntingdon
Brand
Three UK
Job Type
Part-time
Requisition Grade
Grade G Customer Advisor
Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your
Reference
0d27cd98-7565-4c2f-bb4e-a3aca1c16a8b
Expiry Date
01/01/0001
Author
Amna FarooqAuthor
Amna FarooqOur latest thinking
Teaser
Our Employee StoriesContent Type
ArticlePublish date
02/04/2025
Summary
We know it can take a lot to make that first step and talk about mental health, which is why at Three, we have Mental Health First Aiders. Your mental health plays an important part in your overall W
Teaser
Our Inclusive cultureContent Type
ArticlePublish date
01/23/2025
Summary
On Monday, our colleagues across our Retail Stores and Head Office have come together today in support of Samaritans Brew Monday ☕ - A reminder to 'Take Three' and use the time it takes to brew a cup
Teaser
Our Employee StoriesContent Type
ArticlePublish date
01/22/2025
Summary
We're starting the New Year with the new season of Inspiring Careers featuring a diverse line-up of interviewees offering fresh perspectives on hashtag #LifeAtThree.Juliet Callaghan spoke to Catherine
Teaser
Our Inclusive cultureContent Type
ArticlePublish date
10/17/2024
Summary
On Saturday 20 July in Glasgow, 22 of our people took part in the Glasgow Pride march. We also joined the Reading Pride march on Saturday 7th September, where 14 people took part, with people from d
Teaser
Our Employee StoriesContent Type
ArticlePublish date
10/11/2024
Summary
In this edition of 'Inspiring Careers', Juliet Callaghan interviews Anil Darji, Chief Network Architect. 🌐 what being a network architect entails 🚀 how he started his career 🎯 what his best career
Teaser
Our Employee StoriesContent Type
ArticlePublish date
08/29/2024
Summary
Check out our most recent edition of our hashtag #InspiringCareers, where we shine a spotlight on Craig Dennis.Craig gives us an insight into:🤩How he got into Three and his progression up through the
Teaser
Our Inclusive cultureContent Type
ArticlePublish date
08/08/2024
Summary
Thursday 18 July, marked the start of South Asian Heritage month which runs until Saturday 17 August. It is a time where the diversity of South Asian history and culture is celebrated, and we’re intro
Teaser
Our Inclusive cultureContent Type
ArticlePublish date
07/17/2024
Summary
As the Co-Chair of the accessibility network at Three UK over the course of this year, I've had the opportunity to learn more and deepen my understanding around the multifaceted nature of Accessibilit
by
Kalina Suchenia
Teaser
Our Employee StoriesContent Type
Tst BlogPublish date
04/26/2024
Summary
As part of our Inspiring Careers series, we are celebrating the uniqueness of our employees' career journeys. This series is all about learning more about the different ways our people have shaped the
Teaser
Our Employee StoriesContent Type
Tst BlogPublish date
04/16/2024
Summary
Welcome back to our exciting new series, where we uncovering the diverse careers of people working at Three! We want to celebratethe uniqueness of each individual’s career journey, sharing stories tha